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Mark Christopher Auto Center

Ontario, CA

4.5
10,182 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,182 reviews

July 17, 2020

Came in without an appointment and was helped out in less than 15 min. The first person to help me was a mechanic I believe but he was the one that made sure I was helped as soon as possible. My service cons More

by Carr.johana
Recommend Dealer
Yes
Employees Worked With
Nobu (service consultant), Fernando (mechanic)
Jul 20, 2020 -

Mark Christopher Auto Center responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Mark Christopher Auto Center was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2020

The receptionist was very nice. Everything else about this visit was not. Service department was not helpful at all. Still didn’t fix my issue force second time. Spoke to 3 different people in Sales, and More

by jayder810
Recommend Dealer
No
Employees Worked With
Nick Polytarhos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario. Alex. Joe.
Jul 21, 2020 -

Mark Christopher Auto Center responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us at your convenience so we may begin to move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2020

l spoke with Avo lnjian — l really Patient’s l spoke with Avo lnjian — l really Patient’s understanding and willingness to help me with the problem that I had on my vehicle he went out of his More

by Richtowingnrecyling
Recommend Dealer
Yes
Employees Worked With
Avo lnjian
Jul 20, 2020 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2020

The day my car broke down was bad, but fortunately the professional guys and gals at Marci Chris stepped up and got my car fixed fast and at a great price ... free. Come to find out my car still had warra More

by GMJR4
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 20, 2020 -

Mark Christopher Auto Center responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2020

Purchased from here but local dealer refused to service my check engine light. Blamed it on a faulty reading. Yea of on/off check engine light. Mark Christopher fixed it with no hassle and Nobu demanded no More

by CHOCOMOLO1
Recommend Dealer
Yes
Employees Worked With
Nobu
Jul 20, 2020 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2020

I arrived at 8:30 for my 9:00 appointment. Ray greeted me and was very friendly. Jaime took a look at my car, identified the problem, and told me they needed to order a part and that it would not be long. Th More

by JTILMAN0
Recommend Dealer
No
Employees Worked With
Ray and Jaimie
Jul 21, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 16, 2020

I arrived at 8:40 for 9pm appointment. Didn’t get done until after 2pm just getting a diagnosis. I had to call from the waiting area where I had been since 9am and chase down a service manager to finally More

by DARRYLWILL1969
Recommend Dealer
No
Employees Worked With
Do not know his name or the cashier
Jul 17, 2020 -

Mark Christopher Auto Center responded

Darryl, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 16, 2020

Unorganized, unprofessional, over priced, no protocols, over all bad experience. There is no customer come first at all. Service/Parts unprofessional and rude. Takes long More

by Rick G
Recommend Dealer
No
Employees Worked With
Julie (over the phone)
Jul 17, 2020 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Excellent customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 16, 2020

Best dealership I have ever done experience with in 30 years! Nobu in Cad service was very professional and had our Escalade on time as he promised. Would recommend to anyone looking for any GM vehicle or More

by mbash
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Thanks again, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 16, 2020

They did not fix issue with truck and also attempted to sell extra service. Advisor was extremely unhelpful and difficult to work with. Not returning. More

by MRNICEGUY1968
Recommend Dealer
No
Employees Worked With
Julie Escobar
Jul 17, 2020 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Jul 30, 2020 -

MRNICEGUY1968 responded

No need to contact you, rizzi. I’m taking my vehicle to mechanics who actually CARE.

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