Mark Christopher Auto Center

Went in for my Malibu’s recall right away erik came to assist, he was very friendly an efficient, I told him I had to get my son from school an he did his best to get me out quickly he also explained ever assist, he was very friendly an efficient, I told him I had to get my son from school an he did his best to get me out quickly he also explained every detail about the recall, this was truly my best experience at a dealership, also the cashier Veronica was super nice and Professional made sure my wait was as comfortable as can be More

Great people to work with Cesar was great he has not been there that long he knew a lot more about the truck than the last dealership we went to had a great experience with all Cesar was great he has not been there that long he knew a lot more about the truck than the last dealership we went to had a great experience with all the people The general manager Ray it was great and Sam the finance guy was great as well . More

Eric was great however my truck was delivered unwashed. I was told it would be washed. It was late in the evening Friday afternoon and did not have time to wait any longer for it to be washed. was told it would be washed. It was late in the evening Friday afternoon and did not have time to wait any longer for it to be washed. More

Kat greeted me right away when I pulled up for service. I had an appointment but could not remember my advisor. She said no problem and took care of me right away. She was fast and efficient and got me in an had an appointment but could not remember my advisor. She said no problem and took care of me right away. She was fast and efficient and got me in and out quickly. More

Avo helped us out while our truck was in the shop for 3 weeks. Always responded to my questions quickly. I can be pretty impatient and he always kept his cool. weeks. Always responded to my questions quickly. I can be pretty impatient and he always kept his cool. More

Great service!! Kept me informed while service was being done. I will definitely tell my friends and family about Mark Christopher Auto Center. Thank You!! done. I will definitely tell my friends and family about Mark Christopher Auto Center. Thank You!! More

This dealership was by far the best buying experience I’ve ever had. Jerry was so knowledgeable, honest and patient. The entire staff was great and welcoming! I am in love with my Cadillac and I highly r I’ve ever had. Jerry was so knowledgeable, honest and patient. The entire staff was great and welcoming! I am in love with my Cadillac and I highly recommend Mark Christopher for your next purchase. More

After having an above average experience in purchasing my truck six months ago I had a below average from the service department this past week. I had a 11 o’clock scheduled service appointment for three rec truck six months ago I had a below average from the service department this past week. I had a 11 o’clock scheduled service appointment for three recalls. At 3pm I called on a status update. After speaking to my service agent Ray I was informed my truck would not be ready until after 5pm. Sure enough I received a call at 5:15 that it was ready. I believe anything longer than 4 hours with an appointment for a software recall is unacceptable. To top things off I was informed at 5:15 that the dealership was not able to pick me up from home. Ray suffered from a complete lack of customer service. When checking out Ray noted my need for a ride home and secured a ride to take me home however at no point did he or the person taking home said the hours of operation were different then the service hours. Needless to say I was upset that my truck took all day but in addition I was going to be the weekend out my truck because the shuttle does not run on the weekend. I asked Ray is there anything u can do go get my my truck? He answered no not till Monday I simply hung up. In my experience another service department would have offer to have someone one the team pick me up or order a Uber to get me rather then leave me the weekend without a vehicle. The one positive thing the service department did came on Monday about an hour after I picked up my truck I received a text asking about service, “I reframed from exploding“ I explained my situation and received the following response, “please give us another try we can off a one hour guarantee at my next service appointment. Silver lining :-/ More

I appreciate the patience and kindness Jason has and his knowledge about my new car. He showed me how to use the technical updates and gave me his phone number if I forget how to use them . Very nice guy! knowledge about my new car. He showed me how to use the technical updates and gave me his phone number if I forget how to use them . Very nice guy! More

You could do a better job making sure the vehicle being serviced is running as it should,maybe by test driving it before releasing it to the customer hi serviced is running as it should,maybe by test driving it before releasing it to the customer hi More