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Mark Christopher Auto Center

Ontario, CA

4.6
10,211 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,211 reviews

November 27, 2019

Great Visit. Great customer service. The employees were courteous and helped out. The facility was clean, comfortable, and spacious. And service was done in the es More

by KARRO21482
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Silva
Dec 02, 2019 -

Mark Christopher Auto Center responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 27, 2019

Recall repairs I received both an alert on my GMC app and letters from GMC regarding recalls on my yukon. Was great to know there on this so that I can get in for th More

by ELEVATORMD2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Mark Christopher Auto Center responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 27, 2019

Happy but not happy When I called to make appointment for Software Update recall for Volts, a service representative, name Robert was very unprofessional and rude. He ev More

by JKL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Dec 02, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 27, 2019

Fidel Hernandez great costumer service. Such a gentleman. Love the environment. There was no pressure what so ever from Sales people. Fidel Hernandez treat us like family. For being new in sales he gave us al More

by Jaime Gonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Strangio
Dec 02, 2019 -

Mark Christopher Auto Center responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 27, 2019

Efficient and fast I have had bad service advisors in the past and finally got one that was true to his word rather then trying to xxxxxxxxx me..... I always had to call More

by jferreira66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Silva
Dec 02, 2019 -

Mark Christopher Auto Center responded

Thank you so much for this fantastic review. We appreciate you taking the time to share your experience and for allowing us to show you how we handle guests at our dealership. If you should have any questions please don’t hesitate to reach out. Otherwise we wish you miles of happy driving. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 27, 2019

Personable, courteous, over-the-top customer service!!! From our 1st desperate call to your service Dept regarding my mother’s 2002 Buick Century, Sandra was genuinely caring & friendly. Eduardo in service More

by Crystal T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra & Eduardo in service, Dylan Lopez in Parts.
Dec 02, 2019 -

Mark Christopher Auto Center responded

What an enjoyable review to read.  It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or stop in should you have any questions. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 27, 2019

Best car buying experience ever! We really appreciated Tony keeping us informed through the entire process and making it pleasant and efficient. This truly was the best car buying ex More

by ANGELA32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincenzo Catalano, Tony Catalano
Dec 02, 2019 -

Mark Christopher Auto Center responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 27, 2019

Nice service The service people are very friendly. They help me to solved problem. English is not my first language. My English is not good. But Sandra always help More

by YAN ZHANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Stevens
Dec 02, 2019 -

Mark Christopher Auto Center responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 26, 2019

Sun roof Had my car in for warranty work. They completed the work to my satisfaction . Eric made sure the work was completed to my satisfaction. I have no comp More

by RIPLEYMW1446
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Dec 02, 2019 -

Mark Christopher Auto Center responded

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 26, 2019

Might as well wait I was planning to shuttle home but to my surprise I was told my vehicle would be ready in about another 45 minutes also very helpful and friendly grea More

by James Otero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqueline Klosky
Dec 02, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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