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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,242 Reviews

6,242 Reviews of Mark Christopher Auto Center - Service Center

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April 08, 2023

Everyone was very cordial and there was someone to greet us when we arrived. Our car was processed very quickly without having to wait a long time. Service was great! More

by george97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Apr 11, 2023 -

Mark Christopher Auto Center responded

George, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 08, 2023

The service was quick & very professional from the labors that took the vehicle to the service consultant to the labor that delivered the vehicle to me. They are all very courteous too!!! More

by cantubacl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar, Matt Torres
Apr 11, 2023 -

Mark Christopher Auto Center responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 08, 2023

My oil pan was damaged during oil change. They needed to replace the whole thing. It took three days to get my truck back More

by LUIS.ORTEGA513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who damage the oil pan
Apr 11, 2023 -

Mark Christopher Auto Center responded

Luis, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 07, 2023

Everything was good and efficient, Avo is great to work with. Always Johnny on the spot. More

by CHERYL38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Apr 11, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review, Cheryl! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 06, 2023

Ray Peters was a great help in getting me taken care of and was in the he projected to fix everything. More

by danny.brown77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Peteres.
Apr 10, 2023 -

Mark Christopher Auto Center responded

Danny, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 06, 2023

Very nice dealership, courteous service. However, 2.5 hours was a bit long & tiresome for a simple oil change &service. More

by goingonjeannie
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobou
Apr 10, 2023 -

Mark Christopher Auto Center responded

Thanks for your great review. We do appreciate your patience with the extended wait that you encountered. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 04, 2023

I was happy with the work that was performed. However, I was disappointed with the wait time. I dropped off my vehicle at 10 AM. I was told that it would take about 2-3 hours and waited in the More

by SalinasMon
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brendon
Apr 05, 2023 -

Mark Christopher Auto Center responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 04, 2023

I felt very comfortable talking with Jonathan throughout the process of the purchase of my new vehicle. More

by cmwndez714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan , Matt Torres
Apr 06, 2023 -

Mark Christopher Auto Center responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 04, 2023

I was very satisfied with the service I received. Everyone was very professional and very courteous. I have always been very satisfied with the service that I have received from Mark Christopher Auto More

by Madeline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 06, 2023 -

Mark Christopher Auto Center responded

Madeline, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 03, 2023

Jaun did a great job keeping me updated on my truck repairs. I will be going to see jaun with truck repair needs. More

by DIEGO.MARTINEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaun
Apr 05, 2023 -

Mark Christopher Auto Center responded

Diego, thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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