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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,265 Reviews
Call Service Center (909) 906-6156

6,265 Reviews of Mark Christopher Auto Center - Service Center

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October 17, 2022

Very professional and friendly. Recommended some very expensive repairs and let me know that I had an extended warranty on my vehicle, but did not go into great detail. More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A nice lady Service writer
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Oct 19, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Oct 19, 2022 -

Ray responded

I would like to know more about if the extended warranty policy would cover some or all of the suggested repairs. 1. replace front shocks 2. fix the oil leak in either the top or bottom engine seal, or possibly both.

October 17, 2022

I am still having the same car trouble, strange noise. I took my car in for More

by CAROLINA.HENAO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I didn’t speak to any of these gentleman
Report | Print
Oct 19, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 16, 2022

Although I did not have an appointment I was taken care of at a timely manner with good customer service. More

by clodball15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2022 -

Mark Christopher Auto Center responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 16, 2022

Excellent customer service and knowledgeable about the vehicle. The advisor was courteous and helpful.Will return for future scheduled service. More

by alexcruzerolvera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Report | Print
Oct 18, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 16, 2022

Avo, has been Great to work with, he always let me know what was going on with my Truck. He would call me or text me. More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avo Injian - Service, Matt Torres
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Oct 18, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 16, 2022

The people who worked at the service department were very helpful and quick to complete service. More

by Samuel Villarroel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Report | Print
Oct 18, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 15, 2022

Mark Christopher is absolutely a great company fantastic 5 plus Finance sales parts service go there. More

by CSNEWPORT5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Catalano
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Oct 18, 2022 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 15, 2022

It was very hard to get a hold of any service advisor. I would call and be put on hold as long as 30 minutes or more then be sent to a voicemail but never a call back it was very disappointing. More

by JWFOWLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacky was ok but spread to thin, Matt Torres
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Oct 19, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Mark Christopher Auto Center does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 15, 2022

Avo was great. With the amount of recalls I had open I was pleasantly surprised how quickly my service was completed. Highly recommend. More

by drsize9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Report | Print
Oct 18, 2022 -

Mark Christopher Auto Center responded

We cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 15, 2022

It’s the only one I’ll go to it’s clean professional associates!!! Ty More

by DESIGNERGIRL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu
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Oct 18, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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