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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,217 Reviews

6,217 Reviews of Mark Christopher Auto Center - Service Center

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September 17, 2022

Avo in the service department is simply the best! !! He is professional courteous and solved my issue. I have been in back to back: 1st time for my transmission 2nd time for faulty fuel injector. Avo More

by NOKUT534
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Sep 20, 2022 -

Mark Christopher Auto Center responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2022

I have bought at least 4 new vehicles from Mark Christopher Chevrolet and they have always had the best pricing, best sales staff and their service section has always been spot on when it comes to More

by dsmyj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan, Ceaser
Sep 20, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 15, 2022

Disappointed that GM and this dealership could not work closer together. My vehicle was there 2 weeks before getting repaired. More

by harsany52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Sep 19, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 14, 2022

I’m very satisfied with the service for my oil change it was completed sooner than expected. More

by hdfonso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 14, 2022

Its a great place to do business friendly and professional honest on time when they say it’s done it’s done More

by pattysfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 16, 2022 -

Mark Christopher Auto Center responded

pattysfam, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 14, 2022

Poor service. Did the bare minimum. Charged me $68 for 8 bolts. Took all day to fix my truck when they told me they'd have it done in a couple hours. Inspection sa More

by JEFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 16, 2022 -

Mark Christopher Auto Center responded

JEFF, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Mark Christopher Auto Center does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 16, 2022 -

JEFF responded

Jeff, Terrible service man I don't know what to tell you. Checking off the box "checked all fluids" and there was no liquid in my reservoir, left with low tires, having the nerve to try to charge me $68 dollars for 8 bolts after charging me over TWO GRAND for a cat converter? Gross.

September 14, 2022

This Dealership seems friendly and professional. Service was good. Would recommend to anyone who needs service. More

by TGRACE1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 16, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 16, 2022 -

TGRACE1977 responded

You're welcome. My experience was good. My only gripe was that the service tech didn’t rotate my tires like I was told. From the service slip, they indicated that they could not find the wheel locks. A simple phone call to me would have resolved this as I would have told the tech where the wheel lock was located. Other than that, the service was good.

September 13, 2022

Easy, fast, and local. Will continue to bring my vehicle in the future. Thank you More

by Love2cosmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2022

The Service center is great (Nobu is our guy! ) They know their stuff and are always very communicative when giving status updates for our vehicle. We have 3 cars, a Chevy and two Buicks and we br More

by DAMIEN.HODGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Sep 15, 2022 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2022

My 1st time bringing in my car for service. Had front and rear breaks done on my Cadillac. Although high volume, impressed with customer service and workmanship. Great job! More

by aromo73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Sep 15, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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