Mark Christopher Auto Center - Service Center

Kept in communication the whole time, took a while to get the parts but they kept me up to date. the parts but they kept me up to date. More

I have always received excellent service here and would recommend you to everyone I know recommend you to everyone I know More

Mark Rizzi and the service crew at MarkChristopher always go above and beyond to help us out. go above and beyond to help us out. More

Prompt courteous attention. Job done quickly and correctly. Have been her before. Always the same level of service Job done quickly and correctly. Have been her before. Always the same level of service More

My experience has always been very professional and quality service. And my service advisor ( Nobu) always looks after the service needed for my Cadillac. quality service. And my service advisor ( Nobu) always looks after the service needed for my Cadillac. More

Jackie is awesome. She always takes care of me. Thank you very much for all your help She always takes care of me. Thank you very much for all your help More

Horrible customer service, damaged my brand new truck and will not take responsibility for it. He is passive aggressive and runs a horrible department. will not take responsibility for it. He is passive aggressive and runs a horrible department. More

I was traveling from out of town when my check engine light came on. I called the service department and Jackie told me to bring it in right away and they would see what they could do while I waited. Ste light came on. I called the service department and Jackie told me to bring it in right away and they would see what they could do while I waited. Stellar service from Jackie and everyone in the service department had me back on the road in less than 4 hours. Thank you! More

Dropped vehicle off with key drop. Caesar has been my service advisor. He calls promptly and provides me what needs to be done to my vehicle. It is done at time promised. Caesar has been my service advisor. He calls promptly and provides me what needs to be done to my vehicle. It is done at time promised. More

I took my car there for a recall and while it was there I decided to get an oil change and tire rotation as well. I made an appointment at 9:30am. When I arrived at 9:30 there was a line of about 8 cars, whi decided to get an oil change and tire rotation as well. I made an appointment at 9:30am. When I arrived at 9:30 there was a line of about 8 cars, which was fine. My car was eventually checked in at 10:15. I never expect anything to be fast at the dealer and I understand that the people before me need to be seen. I left my car there and waited for a call. I called back around 1:30pm to get an idea of an eta so I could plan my ride. My service writer was at lunch and no one else could give me an update. So I continued to wait. I called again around 3:30pm and no one answered after calling 3 times in a row. So I continued to wait. I finally received a call at 4:45pm and I was informed that the oil change was done but they didn’t have the part for the recall and it would take about a week to get the part. Also they closed at 5pm so I could either pick it up in 15 mins or before 6 if they leave it with the sales department. So it took basically took almost 7 hours for an oil Change and tire rotation and I have to take it back! Yea that’s crazy. Overall everyone was very polite but the system is flawed and the communication is not great. I’ve had interactions with many dealerships over the years and I’m a very patient person. I also never expect fast service because it’s the dealer and that’s just how it is. But this experience…. More