Mark Christopher Auto Center - Service Center

Services performed were well, timeline deceived for waiting period was extremely unsatisfactory. Was told wait time would be 2 hours. After 3 hours of waiting I was now told that truck wouldn’t be read waiting period was extremely unsatisfactory. Was told wait time would be 2 hours. After 3 hours of waiting I was now told that truck wouldn’t be ready for another 2 hours. So much time misconception and lost on my day. Wa snot pleased with that one bit. More

It took 20 minutes for someone to greet me. After my car was finished, nobody called to notify me. When I called to ask for an update, I was told I had 10 minutes to pick up my car and that if After my car was finished, nobody called to notify me. When I called to ask for an update, I was told I had 10 minutes to pick up my car and that if I didn’t make it by 5, the employees would walk out the door. Only after explaining that nobody had called to let me know that my car was ready did the employee begrudgingly say that he would ask someone to wait for me. Thank you Eric for waiting for me. After I was given my keys, it took another ten minutes for someone to acknowledge that I was still waiting for my car. I don’t know the gentleman’s name who saw me outside, but thank you. The mechanic who delivered my car was also great. The service to the car was up to par, but the communication and customer service could certainly use a tune up. More

Professional setting, pleasure working with Service Advisor Ray Peters and meeting Service Manager Jeff! Thankful Advisor Ray Peters and meeting Service Manager Jeff! Thankful More

Even thought the line was incredibly long, the staff was extremely apologetic and worked as fast as possible. extremely apologetic and worked as fast as possible. More

Ray is a great service guy. He always comes through timely and provides updates and information about my car whenever I have brought it in. He always comes through timely and provides updates and information about my car whenever I have brought it in. More

The service staff was friendly and helpful . I don’t have my vehicle serviced at the dealership but after this visit I will in the future I don’t have my vehicle serviced at the dealership but after this visit I will in the future More

Started service at time scheduled, finished promptly and best of all I didn't have to wait for the car to be brought with my keys after I paid my bill. Right there on time. best of all I didn't have to wait for the car to be brought with my keys after I paid my bill. Right there on time. More

I recently had an oil change at this dealership and was pretty satisfied. I made an appointment but this doesn’t seem to speed the service in any way. My car was completed in the two hours they predicted, pretty satisfied. I made an appointment but this doesn’t seem to speed the service in any way. My car was completed in the two hours they predicted, so I was happy that I didn’t have to spend the whole day there like I have in the past. All of the customer service personnel were pleasant and courteous. . More

Vehicles are usually serviced and repaired well. Appointments get you checked in quickly. Picking up the vehicle is slow with a long wait for your vehicle Appointments get you checked in quickly. Picking up the vehicle is slow with a long wait for your vehicle More

Ket me informed of my trucks issue. Was able to repair it in a timely manner. Was able to repair it in a timely manner. More