Mark Christopher Auto Center - Service Center

Mala, me entregaron mi troca con un golpe y no se isieron responsables mui mal servicio responsables mui mal servicio More

It was a easy check in experience, when I left my truck for service and oil change. They had the work done in just a couple of hours, very professional. for service and oil change. They had the work done in just a couple of hours, very professional. More

Arrived on time for my 8am apt. Was told the wait was roughly 2hrs, agreed and waited. After numerous inquiry for updates, on the 3rd hour i see my vehicle barely being driven into Was told the wait was roughly 2hrs, agreed and waited. After numerous inquiry for updates, on the 3rd hour i see my vehicle barely being driven into the shop after i was told by Eric it is already being tended to this whole time. I waited and wasted 3 hrs of my time for no reason bec the process was completed in roughly 20mins from the time they actually went to go work on my truck. Checked out at 1137am. It was overall a horrible experience. More

Great people, very professional and displays that they care about your needs and safety and great service highly recommend this dealership care about your needs and safety and great service highly recommend this dealership More

I like that Mr nobu help me, but I didn't like that my car was not finished when he told me I had to miss work one day because of that I was not happy. car was not finished when he told me I had to miss work one day because of that I was not happy. More

I called the service center to schedule a visit for three things. First, an oil change, second, a recall, and third, the touchscreen in the center console had spots that were not responsive to touch. When I things. First, an oil change, second, a recall, and third, the touchscreen in the center console had spots that were not responsive to touch. When I called to schedule, they said they did not have parts for the recall; but could get them in a day. They also mentioned that they would probably need the vehicle for most of they day, so if I could drop it off in the morning, that would be best. That all was fine, I made the appointment for a few weeks out, for an early AM drop off. Since the work could take a while, they confirmed that they would give me an Uber home. When I arrived at the maintenance center, there was a long line of cars before it even opened. When a representative finally got to my vehicle, they mentioned there was a long line, but they would do what they can. Also, they asked if I was staying there or leaving. I told them that I was told I could get an Uber home. The representative was taken back and said that they do not do that. After some discussion, they had me talk to another representative inside. Eventually, instead of ordering me an Uber, they said they would reimburse me for my own. Throughout the whole day I never received any updates on the status. About 2 hours before they closed, I called to check in. They said the oil change was done, they didn’t have parts for the recall, and the touchscreen was bad, it would need to be replaced. Since I had scheduled it so far in advance, I was really upset when they said they didn’t have the parts. As for the display, I knew would need to be replaced, I was primarily interested in an estimate, which came out to around to $1200, decided to pass on that. I went to get the vehicle, since they were essentially done with it. When I got there, they somehow just got the parts in for the recall and asked if I could wait another hour or come back the next day. I told them absolutely not and to give me my keys. It was at this time I learned I would have to email in the Uber receipt for reimbursement, and the best part, they charged me $100 to let me know the display was bad! Later that night, I emailed the Uber receipt to the service rep. Also, I found the display online for about $100. Apparently, GM has an ongoing issue with these. It took me just over an hour to replace it myself. How they can charge $1200 is beyond me. About 2 weeks went by and I had had not received the Uber reimbursement, so I called to check in and got some story about why it wasn’t issued yet, but they would get it done. Another couple of weeks, still nothing so I called again. This time they asked me to resubmit the receipt since they couldn’t find it from the first time, so I did. About another month goes by, still no reimbursement, I call once again. Some new story about how it should be coming, blah blah blah. Fast forward almost 4 months and about a dozen phone calls, and I finally get the reimbursement. I will never be going back to this service center and will never recommend them to anyone. More

I am always treated nicely by the people who I come in contact with during the servicing of my car. contact with during the servicing of my car. More

When I got there I was bounced around between service people. People that paid after me got car back before me. When I questioned the service I was brushed off by cashier. She was indifferent. Very poor people. People that paid after me got car back before me. When I questioned the service I was brushed off by cashier. She was indifferent. Very poor Customer service More

Quick service, The repairs were done as promised and we are very happy.thank you very much are very happy.thank you very much More

Was pleased with service …but I called after my car was done to ask a question about the things they found wrong with my car. I called the girl that was assigned to me and she never called me back done to ask a question about the things they found wrong with my car. I called the girl that was assigned to me and she never called me back More