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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,247 Reviews
Call Service Center (909) 906-6156

6,247 Reviews of Mark Christopher Auto Center - Service Center

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March 05, 2022

I’ve taken my Escalade in 2 times for the same problem and still not fixed…they asked me to bring it back next week on Monday or Tuesday!!! More

by GUYTON910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Apr 08, 2022 -

Mark Christopher Auto Center responded

We are sorry to hear that your experience with us was less than satisfactory. Please contact us at your earliest convenience so that we can learn more about your recent visit and move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 05, 2022

I am so Greatful for the kindness shown me. As a widow and not use to handling such matters. Tony C. n Ray helped me so much. My first visit getting an oil change. Thank you. More

by Irma Gomez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 04, 2022

SERVICE AND MY SERVICE REP NOBU WAS THE BEST CAR READY SOONER THAN EXPECTED GREAT More

by SHADEE2
Recommend Dealer
Yes
Employees Worked With
NOBU
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Mar 08, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 04, 2022

Did not clean my truck. Driver side carpet was soaking wet……very disappointing today Service More

by SUBWAYS
Recommend Dealer
Yes
Employees Worked With
Nobu is awesome
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Mar 08, 2022 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 04, 2022

Both the service writer and the service person were amazing. My service guy went on a drive with me and did an amazing job at taking care of the annoying sound Coming from the back of my zl1. Best che More

by Sean Celik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacky , Matt Torres
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Mar 08, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we accomplished our goals. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 04, 2022

Personally I recommend very good service good people on the customer service and the technician take care me car More

by SBUSTAMANTE185
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Report | Print
Mar 08, 2022 -

Mark Christopher Auto Center responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and I am glad we met our goals during your visit. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 04, 2022

Made appointment drove right in talk to my service man Nubo told him about the problem! Got a call hour and half later to pick up my car! Very good service! Thanks More

by lynacortez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nubo Domon. Service Consultant , very helpful
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Mar 08, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 04, 2022

Always clean all staff members kind an knowledgeable an friendly.will always do business at this dealership. More

by SUNDANZ07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu Dumon
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Mar 08, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 04, 2022

The service was timely and the staff very friendly and professional and very helpful. Everything went well. More

by Bonhari93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Mar 07, 2022 -

Mark Christopher Auto Center responded

Bonhari93, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 04, 2022

Mechanics don't know what they are doing. They need more training or hire better mechanics More

by Julieta555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2022 -

Mark Christopher Auto Center responded

Julieta, it seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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