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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,259 Reviews

6,259 Reviews of Mark Christopher Auto Center - Service Center

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January 20, 2022

The staff here is great; very professional, courteous and friendly. I’m very satisfied with my GMC truck and the service I receive at Mark Christopher. More

by ZEZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Villalobos, Matt Torres
Jan 24, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 20, 2022

Outstanding service, communication and very friendly. Was very clear on the services need for my vehicle More

by pburkel77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 20, 2022

Tied for worst dealer service ever. Looks like permanent damage on driver door suede upholstery. More

by STEVEYSTROM
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jackie
Jan 24, 2022 -

Mark Christopher Auto Center responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 20, 2022

The best service,, friendly and fast service and good customer service.. they help you right away when you get there More

by brendapaola1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 21, 2022 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 20, 2022

Ray Peters always take care of me. He communicates very well and is always letting me know what is going on. I even missed my appointment, and he still squeezed me in. More

by astmartin02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Jan 24, 2022 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 20, 2022

Absolutely the worst dealership service experience I’ve ever had. Every time they work on my truck it gets worse and extra damage. More

by JTUCKER.ACTION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember her name but she was extremely rude. And wanted to complain.
Jan 24, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 20, 2022

I had a great experience. Service advisor Avo Injian was courteous, friendly and professional. Avo kept me informed. More

by tnoriega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Jan 21, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 19, 2022

Service writer quick and efficient . In and out in a timely fashion. 25 minute wait to get my car after I paid. Must be staff shortage More

by POINTERM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacket Colskey
Jan 24, 2022 -

Mark Christopher Auto Center responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 19, 2022

Work done on truck took longer than expected. My truck was returned with grease on the arm rest and I found some hardware that probably belongs to something they took apart. Not happy with the service at More

by Oscartc07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu
Jan 24, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us with this feedback. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the services we offer. However, it appears the impression you were left with following your visit to our dealership is not up to our standards. We would appreciate the opportunity to turn this experience around. Please contact me directly whenever you have a moment so we can discuss your visit together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 19, 2022

3 issues I had on truck and only 1 was fixed. Was told they can't figure out one issue because it wasn't happening during the 2 weeks it was in shop and as soon as I took it home the issue suddenly appear More

by ZBARKER78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
Jan 24, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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