Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,196 Reviews
Call Service Center (909) 906-6156

6,196 Reviews of Mark Christopher Auto Center - Service Center

Sort by
November 11, 2021

I marked my tires . They did not rotate my tires. They were going to charge me $ 25.00. Plus and oil change… I bet nobody marks their tires.. More

by RES8W481
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2021 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 11, 2021

Team was courteous and kind. Very helpful They greeted me with a smile even though there was a big line More

by Ladydimar5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Nov 15, 2021 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 10, 2021

Great customer service. Nobu did a wonderful job ensuring my vehicle was repaired in a timely manner. More

by jlessentine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Report | Print
Nov 10, 2021 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 10, 2021

Avo was more than accommodating with fitting in our company truck for service and explaining in detail what to expect. More

by RCAV8R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Report | Print
Nov 10, 2021 -

RCAV8R responded

I’ve dealt with Avo on two different occasions and each time he has been extremely friendly, and professional. I brought the truck in for a recall and while it was in the shop I had them change the oil which was cheaper than outside sources.

November 10, 2021

Great service! Discussed the needed repairs and options on parts required. Respected customer’s preference. The bill was as quoted by Service Advisor Dario with no surprises. Great experience and would re More

by L.Graves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez *****
Report | Print
Nov 12, 2021 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 10, 2021

I made an appointment for a safety recall and while there decided to include an oil change. It was not until after waiting 3 hours. Was I told that they did not have all the recall parts available. If I knew More

by d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Report | Print
Nov 12, 2021 -

Mark Christopher Auto Center responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 09, 2021

Did a great job. Fast and efficient. Happy with your service department. Will be back for service if needed More

by djolley57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Report | Print
Nov 10, 2021 -

Mark Christopher Auto Center responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 08, 2021

Had to wait for parts to be shipped in. Other than that excellent service as ususl More

by Tom M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Report | Print
Nov 23, 2021 -

Mark Christopher Auto Center responded

Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 08, 2021

This is the second time I took my Cadillac for jump in transmission and they said there is nothing wrong with it. More

by YEARRA239
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julia
Report | Print
Nov 16, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 08, 2021

Cashier was terribly unhelpful and rude Had to wait 2 Cashier was terribly unhelpful and rude Had to wait 2 hours because they lost keys More

by Rclark9157
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Avo
Report | Print
Nov 16, 2021 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

1
...
282
283
284
...
620