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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,246 Reviews
Call Service Center (909) 906-6156

6,246 Reviews of Mark Christopher Auto Center - Service Center

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October 28, 2021

What is the point of having an appointment for an oil change when it takes three hours for the job to be completed. More

by Chevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario
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Nov 09, 2021 -

Mark Christopher Auto Center responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2021

My Overall experience Was good, waiting time was short, they went over what was done More

by EVIEHGARCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
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Nov 01, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review!We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2021

This place kept my truck for a month and didn’t even look at it. If I find that this place billed me for something I will probably sue. More

by QHasson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray was a joke. Service Manager does not take or return calls. Worst professionalism I’ve ever experienced in auto service.
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Nov 09, 2021 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you’ve detailed. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2021

Jackie is the best! Kept me updated on the status of my vehicle and it was complete in the time promised! More

by sandraes27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Oct 28, 2021 -

Mark Christopher Auto Center responded

Thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2021

Difficult to make an appointment. Arrived early but still had a 3 hour wait for a basic oil change More

by FORMALDVM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Nov 09, 2021 -

Mark Christopher Auto Center responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2021

Dealership is OK One for an oil change and the neighbor changed oil Finally I had to go back for them to put oil in it More

by GEOHERNADEZ51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not on here
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Nov 09, 2021 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2021

Great service fast and easy to set up great rest area if you wanna wait there More

by HERNANDEZTHAYDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincenzo Catalano, Frank Villalobos, Kyle Carey, Tony Catalano, Gil Gonzalez, Matt Torres, DAS Admin
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Oct 29, 2021 -

Mark Christopher Auto Center responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2021

Friendly service writer finished when promised will definitely return for my next service when needed More

by JOHNSTORM02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Report | Print
Oct 28, 2021 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2021

Great service and very helpful, this will be my local service dealer from now on More

by Franciscomariscal21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us.We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 26, 2021

Very promt service and proper explanation regarding the Very promt service and proper explanation regarding the problem with my car!! My service represantative was very professional More

by Johnpereda
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Oct 28, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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