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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,243 Reviews

6,243 Reviews of Mark Christopher Auto Center - Service Center

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August 29, 2021

Five stars for Nobu and Mark Chris service! Thank you for the continued service with a smile. Nobu was professional and all friendly from the second I walked In. Thank you! More

by Travis Gasaway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Aug 31, 2021 -

Mark Christopher Auto Center responded

Hi Travis, and thanks for the great feedback! We're very happy that Nobu was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 29, 2021

Had my truck for 3 days and fixed nothing. I had to remind them to check for recalls which it had 1 that required fixing. More

by DARREN23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 30, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 28, 2021

I made an appointment for service but it didn't seen to matter. Great staff and work, but it took more than 20 minutes to get vehicle back after making payment at the register. More

by bdol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 28, 2021

Service personnel was very helpful and knowledgeable. Very friendly atmosphere. Work was completed in a timely manner. Wait room was clean and comfortable Great personal More

by wayne.bradley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 30, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 28, 2021

Mark Christopher Cadillac lucky to have such a great Service tech in Ray! Ray has taken care of my Mother's service needs each time and makes another " to do list" item pleasurable! Thank you Ray! More

by teena.thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray in Service
Aug 30, 2021 -

teena.thomas responded

My only request is during covid please at least wipe interior down

Aug 30, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 28, 2021

This dealership has the best auto service. I bought a car from them 15 years ago and I’m still going back to have my car service here. I also bought a new car not from here but I bring that car to be service More

by DICKMELT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Aug 30, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 28, 2021

My Service guy RAY was a great help Excellent and took really good care of me.. He made sure I had a rental and called when my car was ready. More

by kemianderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Aug 30, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 28, 2021

Brought my car from this dealership, which is the reason why i come out of my way to drop my car off for maintance at this location. but will no longer do business with them due to constantly haveing proble More

by braz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide, Braz. Please call us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 28, 2021

My service consultant Juan Fletes went above and beyond to provide remarkable service. He is definitely a tremendous asset to your dealership. I would highly recommend Juan and Mark. Christopher Auto Cen More

by CSMAUK007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Aug 30, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 28, 2021

Drop off was smooth, everyone was very kind and helpful, and the work was done fairly quickly. I wasn’t able to pick up sane day and they had no problem holding the car overnight. More

by Superbohl032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Aug 30, 2021 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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