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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,268 Reviews

6,268 Reviews of Mark Christopher Auto Center - Service Center

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September 03, 2021

No return of my call about what was overlooked 2 days ago. Very unhappy. Airbag light went on just the past week, online discussion-a typical problem with my vehicle that is solved by the dealer - but wa More

by Victor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
? Julie
Sep 03, 2021 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 03, 2021

Mark Chris Service is excellent. I especially like Ray Peters in service. He provides updates to me all throughout the service process when I have my vehicles in for service. More

by gary.pontious
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Robarge; Ray Peters
Sep 05, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 03, 2021

Your service is awesome thanks for fixing my truck Will Your service is awesome thanks for fixing my truck Will be taking my truck for others services Also thanks Julie for your help too Would recomme More

by Vargasnancy1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Sep 05, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 06, 2021 -

Vargasnancy1983 responded

No problem thanks once again

September 03, 2021

Ray was awesome and the work was exceptional!Rigo was Ray was awesome and the work was exceptional! Rigo was great as well!! Thank you for your hard work, friendly common and exceptional service. More

by COACHMOCC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Sep 05, 2021 -

Mark Christopher Auto Center responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 03, 2021

I say the same thing every time I do this review. I come here only because of the top notch service from our advisor Nobu Damon. He has treated myself and family like royalty for 25 years or so. He is a k More

by MDSDOLL2@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Sep 03, 2021 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 02, 2021

My service advisor Jackie was great. The lack of rentals or courtesy shuttle for your clients is where you failed also all new vehicles should be checked for software upgrade so clients don’t have to come i More

by Hernandezmd1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Sep 03, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 02, 2021

The Service Mgr n Staff were very attentive to my vehicle needs start to finish. Quoted work n delivery was early! Very Satisfying!Thanks Jp More

by johnjppomierski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu, Matt Torres
Sep 03, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 01, 2021

Great service and caring individuals.higjly recommend Brian Noble and the parts and service team at Mark Christopher. Auti Group. 5 star recomendation very helpful and courteous.. More

by CJMCGINLEY27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Villalobos, Brian Noble, Matt Torres
Sep 03, 2021 -

Mark Christopher Auto Center responded

We cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 01, 2021

Very difficult to talk to the service department. Transfer to many people number of times before I will get to the right person. When I arrived people weren’t very friendly either. It didn’t used to More

by Carolina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray, I think. He was good.
Sep 03, 2021 -

Mark Christopher Auto Center responded

On behalf of our dealership, we appreciate you bringing these issues regarding your recent visit to our attention. We strive to ensure an excellent experience and would appreciate the opportunity to hear more about what happened. Please contact us directly at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 01, 2021

Service for my Cadillac used to be outstanding before all cars were consolidated at the Chevy service center. Now I have to wait twice as long and some services not performed. Go back to the old way and I wo More

by Bestestnanaever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario gomez, Matt Torres
Sep 03, 2021 -

Mark Christopher Auto Center responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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