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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,251 Reviews

6,251 Reviews of Mark Christopher Auto Center - Service Center

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August 15, 2021

Everyone was attentive and courteous I was pleased with my service and time was short I had an appointment and it was handled with respect and courtesy. 👍🏾👌🏿 More

by Annm.taylor58
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 18, 2021 -

Mark Christopher Auto Center responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 15, 2021

Mark Christopher was friendly polite and did all we asked to be done on both of our vehicles , so glad I picked this dealership for everything More

by Bizzard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu
Aug 18, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 14, 2021

Jackie was awesome she was always letting me know wat was going on she always got back to me she will be the only person I will deal with More

by alexrodriguez621
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Aug 18, 2021 -

Mark Christopher Auto Center responded

Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this was delivered to you during your experience. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 14, 2021

I was quoted 1.5 hour wait but only waited 30 min. I only had to get wheel locks installed and thought 1.5 hours was absurd. Thanks for quick service. More

by MUNOZGOMEZ5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando
Aug 18, 2021 -

Mark Christopher Auto Center responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 14, 2021

Wonderful employees, courteous, safety conscious and reliable . 2nd visit to this location and could not expect any better. Always kept updated and completely informed of time and cost. Julie Escobar w More

by arizonayumahopi77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Aug 14, 2021 -

arizonayumahopi77 responded

Thank you all for your service

August 14, 2021

Excellent very professional and helpful jackie kept me informed and updated throughout the entire time . I am very happy with the work done . But jackie went the extra mile More

by Mrfl1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie was wonderful kept me updated and informed and was very helpful
Aug 18, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 14, 2021

Never called that they couldn’t find car after dropped off. Kept car over a mnth Bad communication No updates had to call to get any info Didnt get rental till the last wk More

by SWHITE_2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
Aug 16, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 14, 2021

Took 3 trips to get my sunglass compartment fixed. 1. to show up to be told, “sorry need to order parts.” 2. Show up a week later and still no parts. 3. A month later wait almost 3 hours but it got fixed. P More

by viking9343
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Peters
Aug 16, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 13, 2021

Professional, efficient, great communication and very good and friendly service, parts and service department could work better to coordinate orders for accessories to be installed More

by NORBERT62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Aug 18, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 13, 2021

Nice people and good service. Did my service in the timely manner and the facility is very nice and accommodating. I would surely recommend them to my friends and family. More

by VOYTEKM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 18, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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