Mark Christopher Auto Center - Service Center

Arriving I was told by employee to wait for oil change to be completed in the waiting area . 5 hrs later, I had to contact employee and he tells me "oh, I didn't know you were going to wait" After, I had to be completed in the waiting area . 5 hrs later, I had to contact employee and he tells me "oh, I didn't know you were going to wait" After, I had to wait an extra hour because oil change had not been completed and the ticket number for the service could not be found. Quality of service was poor at best! More

The service was ok. The service writer did not even explain what they did to my truck just got my receipt from the cashier and was told to wait for my truck and keys. Pretty upset the truck is new and explain what they did to my truck just got my receipt from the cashier and was told to wait for my truck and keys. Pretty upset the truck is new and already having issues. More

Fast and on-time. Professional service.I made an appointment and everything went smoothly. Will be back to this location. I was in and out appointment and everything went smoothly. Will be back to this location. I was in and out More

It’s okay. They kept my car overnight. Text me to pick it up the next day. I arrived that afternoon. It was pretty seamless. I paid the cashier. They brought the car around. The check engine light was still up the next day. I arrived that afternoon. It was pretty seamless. I paid the cashier. They brought the car around. The check engine light was still on and the car was not fixed. They promptly took my car back to service. I waited at the dealership for 3 more hours. FYI during the second service they performed the procedure I had asked for the day before. The check engine light is still off one day later. More

Didn’t install the airbag recall all the way in sticks out in the back and the dash is cracking more because of the airbag out in the back and the dash is cracking more because of the airbag More

Ray always makes it a seemless process, even this time without an appointment, even though they were clearly busy, wasn't a crazy wait to get everything done while I waited without an appointment, even though they were clearly busy, wasn't a crazy wait to get everything done while I waited More

Covid is over. The service department needs to be open on the weekends so they don’t tie vehicles up and leave their customers without a car for 4-5 days. I had my truck there at 7:30am on a Friday and got a the weekends so they don’t tie vehicles up and leave their customers without a car for 4-5 days. I had my truck there at 7:30am on a Friday and got a call at 3:30pm saying it wasn’t ready. So I’m stuck without a car all weekend (4th of July weekend). I was told my extended warranty expired 6-12 months ago when I was there for some kind of service. I paid out of pocket for a few repairs. The extended warranty expires from the date of your contract not from when they vehicle is manufactured. I knew it sounded incorrect but when you’re at the dealership and they say you need this, this, and this done you’re basically at their mercy and you just do it (and pay for it). Long story short I got my extended warranty out and took it down to the service department and showed them they were wrong on the date/mileage expiration. But I’m out of however much money I paid out of pocket for things that were actually covered. Definitely dissatisfied with the service department. My family has purchased 3 vehicles from Mark Christopher in the last 5 years, one of which we paid $70,000 cash. I would think we would get treated a little better. I plan on going somewhere else for service to my vehicles from now on. More

I have only good things to say about your service advisors Nobu especially and Dario both very professional very courteous and I appreciate their work advisors Nobu especially and Dario both very professional very courteous and I appreciate their work More

Not complete the service request when I have my car did not pull the plastic and the paper and the floor of the car the sign with the number of the service they are did the rotation by car give me a messag not pull the plastic and the paper and the floor of the car the sign with the number of the service they are did the rotation by car give me a message did not read the tires More

Ray Peters in Service was amazing! We were on vacation in CA when our seat belt broke. We needed to drive safely back to AZ and Ray Peters made that happen! He was professional, smart, kind, and a man of his CA when our seat belt broke. We needed to drive safely back to AZ and Ray Peters made that happen! He was professional, smart, kind, and a man of his word. He got us in and out on the road quickly with a new seat belt and even helped with road directions. Cannot say enough good things about and thank yous to Ray. Also a big thank you to the mechanic who installed the new latch!! More