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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,257 Reviews

6,257 Reviews of Mark Christopher Auto Center - Service Center

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May 31, 2021

Place was too busy, dropped car off at 7:45am didn’t get called until 2:30pm to say nothing is wrong with my car More

by Look_danielle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julie
Jun 02, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 31, 2021

Right on time even though you guys are overwhelmed sometimes I appreciate you were a company that relies on her transportation or you help us complete her tasks More

by whr111bcr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 02, 2021 -

Mark Christopher Auto Center responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 31, 2021

Took my car for a engine rebuilt wasted a quartof oil with in 2000 miles they also suggested to replace the power steering pump because I told them the steering was stiff at a stand still I returned it 3 More

by vazquezarnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Torres
Jun 02, 2021 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 30, 2021

I had taken in my Yukon XL for a running board issue and they replaced it for me. It works great now. I appreciate the fact that they got me in the day after I called about it. More

by Karyncjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review, Karyn! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 30, 2021

Great Sales and Service Department been dealing with Mark Christopher Autocenter since 1975 on Holt Street..Will keep going back for future service and new auto purchase. More

by nick@markchristopher.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nabu, Mike Cagey, Vincenzo Catalano, Frank Villalobos, Tony Catalano, Matt Torres
Jun 02, 2021 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 29, 2021

They were fast and quick . The customer service was awesome and Friday as well !! They were done within that 2 hour window they quoted on as well !! More

by Guy Alexander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 02, 2021 -

Mark Christopher Auto Center responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 29, 2021

I was very disappointed About my service yesterdayIt shouldn't take 2 and a 1/2 hours to get an oil change . My car was ready done you didn't notify me! More

by VERLINDAIRVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 02, 2021 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 29, 2021

Mike was great when he was there. This time we took my daughters truck in for appointment for 815,we arrived at 800 and they got to us at 820. I asked how long and the girl said about 2 hours, so I called More

by ih1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan , Matt Torres
Jun 02, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 28, 2021

My seat is now lose and rattling after the removed it to work on the seat belt. You tried to charge me over $500.00 to repair it because you said it had to be replaced but when I said no you were able to fi More

by Theclaybuster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 02, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 28, 2021

Dario my service rep is one of the best in the business. Always on top of everything and very good with communication. Everybody is very friendly and professional More

by tomvogele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Jun 02, 2021 -

Mark Christopher Auto Center responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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