Mark Christopher Auto Center - Service Center

I was extremely disappointed that you did not wash my car when It was there overnight. It was dirty when I got it back. When I take it to Crestview Cadillac, they washed it on the exterior even though it was when It was there overnight. It was dirty when I got it back. When I take it to Crestview Cadillac, they washed it on the exterior even though it was during COVID as well. Also there was no available loaner car. :( More

Best dealer in California they are professional and organized and they follow through with what they tell you in a timely manner. Great overall experience organized and they follow through with what they tell you in a timely manner. Great overall experience More

I Came in for the two product recalls on my 2016 Chevy Volt.They were friendly and provided great service for these issues with my car! Volt.They were friendly and provided great service for these issues with my car! More

Desided to give Marc another shot to do an oil change. Took it in on Friday with an appointment took 4 hours for a oil change, they didn't call to say it was ready I had to call to see the progress. I wil Took it in on Friday with an appointment took 4 hours for a oil change, they didn't call to say it was ready I had to call to see the progress. I will never take my car for service there again. More

Happy with the service I received.Sandra Stevens, Happy with the service I received. Sandra Stevens, service writer is a real pleasure to deal with. I have been using Mark Christopher for several yea Happy with the service I received. Sandra Stevens, service writer is a real pleasure to deal with. I have been using Mark Christopher for several years for my service needs. More

Ray either lied to me about the status of my truck or $155 for 20 minutes of work is outrageous. I checked in at 9am. Hadn’t received an update so I called at 1:30. Ray said I was the fifth truck in line $155 for 20 minutes of work is outrageous. I checked in at 9am. Hadn’t received an update so I called at 1:30. Ray said I was the fifth truck in line. I understood it was going to be awhile and asked that he call me before 4 pm so I could make arrangements to pick it up as leaving it overnight was not an option. No call by 4:15 so I called Ray. He advised the truck had not been seen yet and wouldn’t be until the next day. 15-20 minutes later Ray called me back saying they were able to get the truck in for a diagnostic. This was a surprise and a quick change from what he’d told me just a short time ago. After learning what was at issue and how much the fix would be, I advised Ray I’d be in the next day to pick up the truck for service elsewhere. Never did Ray mention how much the diagnostic would cost. So when I arrived to pick up my truck the $155 for a 20 min diagnostic caught me off guard. When speaking with Ray he accused me of interrupting him when in actuality it was he who was quick to interrupt me. When questioned about the amount of time it took to complete the work and our prior day’s conversation, Ray claimed he did not remember what occurred and was not willing to consider a more fair rate for the work and his lack of service. I won’t even get started on the frustration with having to purchase a second condenser in just 4 year. More

No me gusto nada el servicio además mu muy caro que pena que no me ayudaron buscare por otro lado gracias por nada que decepción que no me ayudaron buscare por otro lado gracias por nada que decepción More

Nobu had my CTS completed on time as promised. He secured a loaner for me to drive. Top notch customer service I would definitely recommend. a loaner for me to drive. Top notch customer service I would definitely recommend. More

Always courteous ,prompt ,and ready to make an effort to get me in even when I don't have an appointment. Quotes for work have always been spot on . to get me in even when I don't have an appointment. Quotes for work have always been spot on . More

I like the fact that he didn’t have to make an appointment. I just showed up early in the morning got in line and I was able to drop the car off. Ray my service guy was phenomenal. appointment. I just showed up early in the morning got in line and I was able to drop the car off. Ray my service guy was phenomenal. More