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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,223 Reviews

6,223 Reviews of Mark Christopher Auto Center - Service Center

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December 05, 2020

This Dealership is great in every area. From the time that they sold me my Yukon to standard service and repairs. Everyone is friendly, Courteous and knowledgeable More

by ELEVATORMD2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2020

Great service, expedient troubleshooting, trustworthy diagnosis and repair. Got my RV ready in time for Thanksgiving trip to visit family and friends. Would gladly do business with again. More

by Giorgio46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 08, 2020 -

Mark Christopher Auto Center responded

Giorgio, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2020

Service is always very polite and helpful, however they do not answer their phone or return calls. I have had 2 different attempts to find out about different issues under warranty and ended having to go More

by KSFITZSIMMONS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerald Waters, Matt Torres
Dec 08, 2020 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a business. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2020

Had systems issues. Navigation system worked when it choose to work or not work. Technician spent 4 hours plus, but he got fixed ✅. The navigation system is very useful and informative, Great feature. More

by FANCYTEX
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Dec 04, 2020 -

Mark Christopher Auto Center responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 03, 2020

I went in for oil change no other cars waiting no one came out to help for 15 minutes there 4 people in the office bad service disappointed I was ready to leave More

by MMLAFAN62
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 03, 2020

Team at Mark Christopher is always awesome, and very friendly. They answer all my questions. Taking precautions to make everyone feel safe in these uncertain times. More

by vlcomgirl15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie
Dec 04, 2020 -

Mark Christopher Auto Center responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 03, 2020

It took 3 trips to finally get done What needed to be done. They couldn't figure out what was wrong with It and in took too long to get It back More

by LIEBGOTTJAY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Matt Torres
Dec 04, 2020 -

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 03, 2020

Good customer service and the service department was great and fast always happy with Mark Christopher I took my truck to Moss Chevy in Moreno Valley never again and I live there. More

by CUEVAS3469
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot his name Hispanic older gentleman
Dec 04, 2020 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 02, 2020

We have been a LOYAL Mark Christopher CUSTOMERS for 30 years and you’ve earned every year of it , we miss Rodney but he’s left us in good hands ! More

by DRPLATT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan, Matt Torres
Dec 02, 2020 -

Mark Christopher Auto Center responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 02, 2020

Ray is excellent in his service attitude. He checks on his customers periodically to assure them that their car is being tend to. He’s a great guy. More

by ROSIEMAE60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Dec 02, 2020 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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