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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,256 Reviews

6,256 Reviews of Mark Christopher Auto Center - Service Center

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November 01, 2020

Took my car in to get repaired and when I got it back the inside was more dirty and dusty than when I brought it in..they didn’t even wash it...it should have never left there lot in that condition..I immedi More

by Grneyez40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Matt Torres
Nov 02, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 01, 2020

Jeff kept me informed when my service advisor was able to help me and let me know to stay with my car until that time. Sandra took over at that time and answer all my questions before I asked them. Didn’t ha More

by kdogz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandra Stevens
Nov 02, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 31, 2020

Yesterday I brought my 2008 Chevy pickupTo m-k for an Yesterday I brought my 2008 Chevy pickup To m-k for an oil change. I came in at 0930 and I did not leave until 1215, nearly 3 hours later. They do More

by KA6D.ME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 02, 2020 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a business. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 31, 2020

I had to wait 3.5 hrs for An oil change My schedule appointment was at 8am. When they did call and said my car was ready, I paid cashier and still waiting an additional 55 min for someone to bring my More

by rreyna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan fletes
Nov 02, 2020 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 31, 2020

My service representative was hard to find after four hours someone came to see me , he told me my brake job would be ,soon three hours later ,I found my truck in back nobody told me it was ready More

by brooklynbumg4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 02, 2020 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 31, 2020

No one at service knew how to fix the computer problem I had. Upon checking out they left me on my own to fix. To solve the problem I went to a sales person, Brian who helped me fix the problem. It ended up More

by PROFESSORDAN0914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario Gomez, service guy
Nov 02, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing this feedback. Our goal here at Mark Christopher Auto Center is to make sure every customer drives off our lot with a positive experience. I would love the opportunity to speak with you regarding this matter. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 31, 2020

When I arrived , the staff was really busy, and even though I had an appointment, they acted like I was an inconvenience at the time More

by carloslopez.gold06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 02, 2020 -

Mark Christopher Auto Center responded

Thank you for your feedback, Carlos. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 31, 2020

Jeff Rizzi was good, no he was really great, He treated me really nice, He was very understanding, very polite and helpful. He gave excellent service! More

by MANUELMNZ53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 02, 2020 -

Mark Christopher Auto Center responded

Manuel, we are so glad to read that you had such a positive experience with us! We can't wait to see you again soon. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2020

My visit this time was good.The work was done right and the truck was delivered as promised.The only complaint was the price for the service.Somewhat kidding More

by J.TOMCZYSZYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember right now but the service rep she was a pleasure to work with.
Nov 02, 2020 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mark Christopher Auto Center! If there is anything else we can do for you, please feel free to give us a call. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2020

Spent nearly 2.5 hrs waiting for the repair, to find out several days later the repair was not done. Part was ordered. Was uninformed More

by suziesworld52
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 02, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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