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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,359 Reviews

6,359 Reviews of Mark Christopher Auto Center - Service Center

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December 03, 2020

I went in for oil change no other cars waiting no one came out to help for 15 minutes there 4 people in the office bad service disappointed I was ready to leave More

by MMLAFAN62
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 03, 2020

Good customer service and the service department was great and fast always happy with Mark Christopher I took my truck to Moss Chevy in Moreno Valley never again and I live there. More

by CUEVAS3469
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot his name Hispanic older gentleman
Dec 04, 2020 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 03, 2020

It took 3 trips to finally get done What needed to be done. They couldn't figure out what was wrong with It and in took too long to get It back More

by LIEBGOTTJAY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Matt Torres
Dec 04, 2020 -

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 03, 2020

Team at Mark Christopher is always awesome, and very friendly. They answer all my questions. Taking precautions to make everyone feel safe in these uncertain times. More

by vlcomgirl15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie
Dec 04, 2020 -

Mark Christopher Auto Center responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 02, 2020

We have been a LOYAL Mark Christopher CUSTOMERS for 30 years and you’ve earned every year of it , we miss Rodney but he’s left us in good hands ! More

by DRPLATT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan, Matt Torres
Dec 02, 2020 -

Mark Christopher Auto Center responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 02, 2020

Ray is excellent in his service attitude. He checks on his customers periodically to assure them that their car is being tend to. He’s a great guy. More

by ROSIEMAE60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Dec 02, 2020 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 02, 2020

Not happy the service I received. .I waited in my car over 10 mins before anyone came. It took over 3hrs for oil change. Poor service. Not sure I would go back. More

by Dellarod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 04, 2020 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 01, 2020

Still waiting on parts to fix warranty problem from when the truck was brought in for service. Haven t receivied any updates as of 12/01/20 More

by BOODAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Dec 02, 2020 -

Mark Christopher Auto Center responded

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Thank you! Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 01, 2020

Dropped my car off and the speed of service was extremely slow. I waited in my vehicle for assistance like their sign said. It took 25-30 min just to be acknowledged by anyone. When I finally was helped I More

by Evilprotagonist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Matt Torres
Dec 02, 2020 -

Mark Christopher Auto Center responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

Dec 02, 2020 -

Evilprotagonist responded

Everything you need to know is in the review. I will NOT be contacting you as the service I received is something I would love to forget. Good luck fixing the service.

December 01, 2020

The service department was attentive and very helpful regarding work completed on my RV Class C motor coach. I will continue to service my vehicle here. More

by Jackaroo115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 02, 2020 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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