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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,194 Reviews of Mark Christopher Auto Center - Service Center

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July 29, 2020

Had a pleasant experience with them when I purchased my vehicle, and again, when I got my vehicle serviced this week. Very professional and trustworthy. More

by SINAE.ERIN.KIM
Recommend Dealer
Yes
Employees Worked With
J. Fuentes
Jul 29, 2020 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 29, 2020

The service was fine but the wait was horrible bottlenecked even though I had an appointment it don’t matter, you’re still gonna wait 2 1/2 hours like I did. More

by C4UNDERGROUND
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 30, 2020 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 29, 2020

Service staff is very helpful and friendly. Thank you for getting me in and out in a hurry. Great and fair pricing , will come back again when need service repairs More

by GMJR4
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 30, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 29, 2020

Very professional and courteous service and that is my Very professional and courteous service and that is my reason for switching dealerships is because of the staff at Mark Christopher are on point and More

by dflo562
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 30, 2020 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 28, 2020

Mark Christopher Dealership offers the early bird (evening drop off of your vehicle) and that saves so much time. I am a happy customer, thanks !!! More

by Airkdub5
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Peters is a true professional. He’s very thorough and he communicates any and all issues with your vehicle up front so you’re well informed on the condition of your vehicle. Ray Peters is doing better than 5 STAR WORK !!!!!
Jul 29, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 28, 2020

Great job keeping customers safe during this time of COVID. Dealership felt safe. Work done in timely fashion. Juan very helpful. Was greatest in warm manner. Did not feel like just another number. More

by ltoons07
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Fletes, Matt Torres
Jul 29, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 28, 2020

I took my car yesterday and asked to have a suspension inspection but in the end after an hour..the paper said the car had an alignment inspection which was not the procedure I required, now I have to fin More

by CCAVA
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 29, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 28, 2020

Awesome service took great care of my husband’s car. Avo was our service advisor; we received our car on time with no problems; very happy More

by MTAROZZI
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avo service advisor , Matt Torres
Jul 29, 2020 -

Mark Christopher Auto Center responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to Avo as they will be happy to hear it! We look forward to working with you again in the future! Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 28, 2020

I already have a great experience at Mark Christopher. The maintenance crew and staff are friendly and helpful. I will continue to maintenance my car with Mark Christopher. More

by 1RELPH16
Recommend Dealer
Yes
Employees Worked With
Mike Cagey
Jul 28, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 28, 2020

Brought car in on Friday am at my appointment time and it wasn’t repaired until Monday morning. Had no car for the weekend. Ap More

by audrey
Recommend Dealer
Yes
Employees Worked With
Juan
Jul 29, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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