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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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April 28, 2020

The service writers work in a professional manner. I stopped going to the dealer by my house because of them . There quotes are pretty accurate. I have no complaints. More

by Nm56
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name
Apr 29, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-393200

April 28, 2020

So I took my suburban today for an AC service 8am sharp was about the 9th car or so anyways I found out once they took it apart that my evap was leaking so they replaced it and had my car out in 3-4 hours More

by Nick
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Frank Villalobos, Cassandra Meier, Rodney Reid, Matt Torres, DAS Admin
Apr 29, 2020 -

Mark Christopher Auto Center responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 26, 2020

Mark Christopher Chevrolet service department is one of the best in the business, the service adviser Juan Fletes is always very helpful and friendly, he makes sure my truck is taken care in a timely manne More

by gfkreyes
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Fletes
Apr 27, 2020 -

Mark Christopher Auto Center responded

thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 26, 2020

Very disappointed. Had them check my truck. I couldn't open it. I was told I needed a new latch and it would cost approx $400. I discovered it was a fuse. Why wasn't that checked first? More

by Matany1122
Recommend Dealer
No
Employees Worked With
Unknown
May 06, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 26, 2020

This was my 1st time getting an oil change at Mark Christopher and unfortunately it wasn't a great experience. I had an appointment at 1pm and i waited nearly 2 hours with no one giving an update on t More

by mn
Recommend Dealer
No
Employees Worked With
Ernesto
May 06, 2020 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 26, 2020

The salespeople took care of me when I went twice to have Colorado worked on....exceptional service and I'd recommend them to my family!!! More

by jaqarredondo
Recommend Dealer
Yes
Employees Worked With
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2020 -

Mark Christopher Auto Center responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 26, 2020

Efficient and friendly service and offering me a ride even after the lady shuttle left for the day. Thank you very much for going above and beyond! More

by Sandra
Recommend Dealer
Yes
Employees Worked With
His name was a very unique one
Apr 28, 2020 -

Mark Christopher Auto Center responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 25, 2020

Service was fast and communication was excellent! The atmosphere is very inviting and the rest of the staff is very courteous. Can wait to take my truck back again! More

by CARLUNCHBOX
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Sheridan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2020 -

Mark Christopher Auto Center responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 25, 2020

Won’t take my car anywhere else! Never disappointed. These people are the best. #1 in CA for a reason! Awesome service always, recommend everyone I know. More

by Wendy Morales-Leiva
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
Apr 27, 2020 -

Mark Christopher Auto Center responded

Wendy, thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Thanks again, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 25, 2020

Overall was good experience waited a little longer than stated but again good Service thanks so much. Will start to use this dealership for our Cadillac in the future the rates seem to be more reasonable t More

by Cfast1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Think her name was Lynn. She was good
Apr 27, 2020 -

Mark Christopher Auto Center responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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