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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,251 Reviews
Call Service Center (909) 906-6156

6,251 Reviews of Mark Christopher Auto Center - Service Center

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May 27, 2024

Dario is amazing to deal with always. Great customer service. Always calls me back and handles business. More

by RADALLAS7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario
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May 29, 2024 -

Mark Christopher Auto Center responded

Thank you, Dario, for your kind words and for highlighting our great customer service. We appreciate your positive feedback and are glad to hear about your experience with us at Mark Christopher Auto Center. We look forward to assisting you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 27, 2024

Nobu is the best. Always very responsive to our needs and concerns. Would highly recommend him. More

by JVMUCHMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
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May 29, 2024 -

Mark Christopher Auto Center responded

Thank you for the kind words. We are thrilled to hear that you had such a positive experience with us at Mark Christopher Auto Center. We appreciate your recommendation and look forward to assisting you again in the future. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

May 27, 2024

Excellent service and customer service taking care everything needs to b done on time thanks More

by GSJK104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Mark Christopher Auto Center responded

Thank you for the 5-star review! We appreciate your kind words about our service and customer care at Mark Christopher Auto Center. We are thrilled to hear that we were able to meet all your needs promptly. Don't hesitate to visit us again for all your automotive needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 26, 2024

Chelsea is super helpful! She answered my questions promptly and was knowledgeable and courteous. I appreciated her help More

by MZSCOTT36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
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May 29, 2024 -

Mark Christopher Auto Center responded

Thank you, Chelsea, for your kind words and 5-star review! We are thrilled to hear about your positive experience with our team. Chelsea will be delighted to know that she was able to assist you effectively. We appreciate your feedback and look forward to serving you again. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

May 26, 2024

Great service was provided. Nubu went above and beyond to serve my vehicle. I really appreciate his help. More

by BLAQUEKLASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nubu
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May 29, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your positive experience with Nubu at Mark Christopher Auto Center. We are thrilled to hear that Nubu provided great service and went above and beyond to assist with your vehicle. We appreciate your feedback and look forward to serving you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 26, 2024

Christina was very helpful with getting me scheduled for my service she greeted me outside when I arrived with great customer service More

by DANIELS1310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
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May 29, 2024 -

Mark Christopher Auto Center responded

Thank you, Daniel, for sharing your positive experience with Christina at Mark Christopher Auto Center. We truly appreciate your kind words and are glad to hear that she provided you with excellent customer service. We hope to see you again in the future for all your service needs. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 25, 2024

I was very satisfied with the service that I received at Mark Christopher Cadillac Service Department and with Chelsea. More

by CROSSLEYX5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea in service
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May 28, 2024 -

Mark Christopher Auto Center responded

Thank you for the 5-star review! I am thrilled to hear that you had a satisfying experience at Mark Christopher Auto Center with Chelsea. I look forward to welcoming you back in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2024

Parts department does not return message after 6 weeks and 5 attempts at reaching them, even after talking to 2 online advisors who said you would get back to me. I asked for tires rotated it was ignored More

by ynot6206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback. We're truly disappointed to hear about your frustrating experience with our parts department. Your satisfaction is important to us, and we'd like to address your concerns. Please reach out to me directly so we can assist you in resolving this matter. We appreciate your insight and the opportunity to make things right. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 23, 2024

The wait time was 2 hours for an oil change. The wait time was too extensive for an oil change More

by LEECH_ANGELA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff wasn't the service person- it was another person
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May 24, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback about the extended wait time for your oil change. Please contact me directly, and I would like to work with you to ensure a more efficient and positive experience in the future. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 23, 2024

Very friendly and kept me updated on the status of my vehicle, And very informative More

by RKHOURY57
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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