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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,223 Reviews

6,223 Reviews of Mark Christopher Auto Center - Service Center

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February 18, 2024

Service was quick, and service advisor was friendly and honest. This dealership always takes care of me. More

by FSOLIS31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Mark Christopher Auto Center responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 18, 2024

Dario was my service advisor and did a great job of greeting me. I explained the issue I was having and said he would have a tech check it right away. He called me shortly thereafter and informed me of More

by basievert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario
Feb 21, 2024 -

Mark Christopher Auto Center responded

Hello and thank you for your kind words! Dario is a great asset and I am glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 17, 2024

Took my 2018 Chevy Equinox in due to having some issues shifting. I dropped it off on a Friday at 8AM and took me reaching out on a Tuesdays mid morning to get an update on diagnostics and more than $200 i More

by AG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jackie
Feb 20, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback, Amanda. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 16, 2024

Great customer service was provided and every thing was explained in detail. Enjoyed the experience More

by smwalter18
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2024 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 13, 2024

Our service writer was amazing. He got things done that had to be done and totally understood everything we told him. Nobu you are priceledd More

by gnkjeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu
February 11, 2024

Had a good experience…they came out right away asking what was my visit for they work pretty fast.. More

by SUY2809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Mark Christopher Auto Center! If there is anything else we can do for you, please feel free to give me a call. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 11, 2024

promp, professional and very helpful. Couldnt have asked for better support. They didnt have the part in stock and made sure ro order it right away. More

by MPOTEET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Think is name is Ari.
Feb 13, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

February 10, 2024

Waited 5 hours to have routine service. Technician seemed confused. Wi Fi did not work. Staff did not seem to care. Service at your dealership has been consistently poor. More

by mkrflute
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Hess
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
JT Trimble
1.0
This rating includes all reviews, with more weight given to recent reviews.
JC Cavazos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gomez, Anthony Garrido
Feb 12, 2024 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. I would appreciate hearing more about this issue so that we may learn how to improve the customer experience. Please contact me at your earliest convenience. I hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 07, 2024

Probably the best service experience I’ve ever had at a dealership. Every person I encountered was helpful. More

by TEDDIEREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Blanco, Anthony
Feb 08, 2024 -

Mark Christopher Auto Center responded

Thank you for the positive feedback. I'm very happy to hear that you enjoyed your visit here with us at Mark Christopher Auto Center. I am driven to offer great customer care and I strive to provide the best service experience. Thank you again and I hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 07, 2024

ok thank you they work with us I'm happy with there service. thank for everything More

by APOLAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu
Feb 08, 2024 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let me know how happy you are with your experience! Feedback from you is one way I know we are achieving our goals. Let me know if I can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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