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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,197 Reviews

6,197 Reviews of Mark Christopher Auto Center - Service Center

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September 25, 2023

Good customer service. Timely matter it was a little expensive. Got to look at other inventory. My opinion chevy needs more V8 and less v6 and even lesser electric. More

by jercaddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Mark Christopher Auto Center responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that we can learn more about your visit. I hope to talk with you soon. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

September 25, 2023

Took care of my vehicle. Fast service. Clean facilities. Staff is very friendly and helpful More

by dirtking68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ceasar
Sep 27, 2023 -

Mark Christopher Auto Center responded

I appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 24, 2023

This is absolutely the best Chevy dealership I’ve purchased from and I’ll always come back here. We loved working with JasonHoe he’s awesome More

by ricky23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Mark Christopher Auto Center responded

Ricky, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

September 23, 2023

Talk about price gouging! !!! Front brakes for 2023 Cadillac v black wing $3313 for brakes only !!! This is insane More

by ashifflet95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing your experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to me to discuss your experience further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 21, 2023

I was able to get to work on time as promised and my truck was looking better than I thought at pickup. More

by ARMANDOMEDINA1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Mark Christopher Auto Center responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 18, 2023

Received the mats and license bracket for the Blazer. Received our pink slip 4 days after More

by floloumar1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Sep 20, 2023 -

floloumar1974 responded

Thank you

September 17, 2023

My vehicle was dropped off to be serviced and at no point was i notified about when my vehicle would be returned. I kept have to calling to get an update on my vehicle and when i spoke with a representative More

by GUSVIRAMONTES8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
JT Trimble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jett Palos, Anthony Garrido
Sep 20, 2023 -

Mark Christopher Auto Center responded

I’d like to thank you for sharing details of your recent experience at our dealership, Gus. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 20, 2023 -

GUSVIRAMONTES8 responded

No thank you I want nothing to do with anyone from this dealership or company ever again please remove me from any mailing lists and stop contacting me.

September 16, 2023

Customer Service in Service Department. I have had 2 upsetting, unethical, unprofessional, no empathy for your customers. Management is as well all the above. I had hope that retraining hap More

by CHULLA1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julia
Sep 20, 2023 -

Mark Christopher Auto Center responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

September 16, 2023

Mark Christopher was determined to fix the issue I had with my car and so far so good More

by JACKIEBANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Mark Christopher Auto Center responded

I appreciate you working with our service department to keep your vehicle in tip-top shape, Jackie. Please don't hesitate to call if I can help with anything at all. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 14, 2023

My cadallic was given back to me with finger prints and not dusted completely also questions weren’t answered regarding the features of vehicle More

by 53tommaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Girls at vehicle loan dept Lexus and ? Both excellent
Sep 15, 2023 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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