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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,274 Reviews

6,274 Reviews of Mark Christopher Auto Center - Service Center

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September 30, 2023

Thank you to Jeff Rizzi, Ray and the rest of the Mark Christopher team for their prompted service of my vehicle. I was able to get my issues resolved and in a timely manner. I appreciate your help and th More

by LP4056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 30, 2023

Terrible service. Car delivered dirty and without gas. Management said they would address and has yet to follow-through. More

by brianplittle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Hess
3.0
This rating includes all reviews, with more weight given to recent reviews.
Osbaldo “Ozzy” Rubio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Mark Christopher Auto Center responded

Brian, I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 28, 2023

Nobu was great, very nice to deal with. Quick efficient service! Happy with work done More

by NINASTAR55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
Sep 29, 2023 -

Mark Christopher Auto Center responded

Nina, it’s great to know that Nobu provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 27, 2023

Nobu was very helpful in explaining services needed on car and updating progress on car. Completion was done earlier than expected. More

by jan7496
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
Sep 28, 2023 -

Mark Christopher Auto Center responded

Thank you so much for your review! Happy customers are our goal and our mission at Mark Christopher Auto Center, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let me know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 27, 2023

Ray told me what was going to be done to my vehicle and then when it was completed he explained what was done and told me an overview of the condition of my vehicle. He is always polite and considerate wh More

by KATHRYN.BEIN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray in Service Department
Sep 29, 2023 -

Mark Christopher Auto Center responded

I truly appreciate you taking the time to write about your experience at our service department, Kathryn. We want to provide all of our customers with quick and efficient vehicle maintenance, and I am thrilled to hear that you feel you had such a wonderful experience with our team. I am happy to hear that you can trust us with your vehicle and hope you continue to choose us whenever you need your car serviced. I can’t wait to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 25, 2023

Everything went smoothly, it just took longer than I had anticipated. The waiting area was clean and had tables which made it nice to be able to get some work done while waiting. More

by MDMONROE91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ceasar
Sep 27, 2023 -

Mark Christopher Auto Center responded

Thanks for your great review. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

September 25, 2023

Took care of my vehicle. Fast service. Clean facilities. Staff is very friendly and helpful More

by dirtking68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ceasar
Sep 27, 2023 -

Mark Christopher Auto Center responded

I appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 25, 2023

Good customer service. Timely matter it was a little expensive. Got to look at other inventory. My opinion chevy needs more V8 and less v6 and even lesser electric. More

by jercaddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Mark Christopher Auto Center responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that we can learn more about your visit. I hope to talk with you soon. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

September 25, 2023

Service "Avo" and parts department "Eddie" Customer Service is high quality any other issues or questions they help our company More

by margaret4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo & Eddie Parts
Sep 27, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review! I really appreciate your business, Margaret. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 24, 2023

This is absolutely the best Chevy dealership I’ve purchased from and I’ll always come back here. We loved working with JasonHoe he’s awesome More

by ricky23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Mark Christopher Auto Center responded

Ricky, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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