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Mark Kia
Scottsdale, AZ
1,732 Reviews
If you are looking for the latest and greatest in craftsmanship, Mark Kia is the pot of gold at the end of the rainbow. Our sales associates welcome you to a lot full of options guaranteed to match your current lifestyle needs. No matter what car you choose, the financing department is prepared to provide the best financing possible.
Our service and parts departments work hard to make sure you're on the road for the long-haul. Through scheduled maintenance and repairs, we reduce car ownership stress and replace it with serenity, no matter what unexpected bumps pop up along the way.
Let Mark Kia help you cover all of your automotive needs. Contact us online, by phone at 480-425-5300 or stop by to see us at 3333. N 89th ST, Scottsdale, Arizona 85251. Proudly serving the greater Phoenix, Tempe, Mesa and Gilbert region.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,732 reviews
December 03, 2018
Travis Wood is an excellent Service Consultant. Excellent paint repair and detail. Travis Wood is an excellent service consultant. He listens to the customer and cares about the service rendered t Excellent paint repair and detail. Travis Wood is an excellent service consultant. He listens to the customer and cares about the service rendered to his customers. He makes sure the job is done right. Thank you Travis for your dedication! More
by Nancy
Employees Worked With
Travis Wood
December 01, 2018
Very bad experience and add ons whether you want them or not Had a verbal and written agreement to buy a vehicle. We live 3 1/2 hours from dealer. Left to pick up the vehicle and 45 minutes from arriving I recei Had a verbal and written agreement to buy a vehicle. We live 3 1/2 hours from dealer. Left to pick up the vehicle and 45 minutes from arriving I received a call saying it had been sold! Salesman never asked me for a deposit until people came in to buy it. We were supposed to just crap 10,000 dollars in the middle of the desert and fly it to him! On top of that, buyer beware, it is mandatory to pay for an $800 lojack system and window tint whether you want it or not! Manager not helpful at all. Wanted to argue pointless parts of the issue to divert from the the way we were treated. So, it's has been our experience this dealership cannot be trusted and the money is way more important than customer service. If you want to be treated right, go to Avondale Toyota. Prices and costs are right up front. Salesmen are paid hourly and there are no unnecessary add one or price haggling. More
by Azharleygal
Employees Worked With
One of the Kevin's listed above, Chip McPherson
November 21, 2018
Honest, friendly, no nonsense price. We were ready to buy, but had a bad experience at another dealership and walked out without giving the other dealer a chance to make a second offer. We were ready to buy, but had a bad experience at another dealership and walked out without giving the other dealer a chance to make a second offer. When we got to Mark, we explained to our salesman (Lucas), that we would like their best price, one shot. He came back with a price that was fair (I hope) for both parties, so we accepted. They were flexible on financing, allowing us to use our pre qualified loan from another bank. They have some extras that we really didn't want, but now that we have the car, we're happy we have them (tinted windows and lojack). After we got the car home, we noticed some damage to the interior we didn't notice during our checkout. They ordered the part and will make the repair when the part arrives from Korea, so they do stand behind their product. More
by mikegia5az
Employees Worked With
Lucas Wilson, Chip Mcpherson
November 14, 2018
Very good Been to Mark Kia many times. All employees are always friendly and helpful. This time my salesperson was Emmanuel. He was knowledgeable, polite and ha Been to Mark Kia many times. All employees are always friendly and helpful. This time my salesperson was Emmanuel. He was knowledgeable, polite and has good people skills. Emmanuel made my purchase experience a pleasure. More
by Soulified
November 01, 2018
Leased a 2019 Soul Heard a radio ad for this dealership that piqued my interest. Went online, say a car that I liked and requested info. Was called immediately, explai Heard a radio ad for this dealership that piqued my interest. Went online, say a car that I liked and requested info. Was called immediately, explained my goal and was able to achieve it pretty easily. More
by Soul Daddy
Employees Worked With
Jacob Delaney
October 31, 2018
Good service First service and everything was fast and easy. I don’t have much else to say. I’ve read some bad reviews and I’m hoping things keep going good. First service and everything was fast and easy. I don’t have much else to say. I’ve read some bad reviews and I’m hoping things keep going good. More
by jessmath12
Employees Worked With
Other Employees :
Chad Seymore, Bruce Johnson, Jacob Delaney, Jose Gandara, Chris Stephensen
October 31, 2018
Service I scheduled an oil change, and arrived over a half hour early for the appointment (I had a flight that evening so I wanted to make sure everything wou I scheduled an oil change, and arrived over a half hour early for the appointment (I had a flight that evening so I wanted to make sure everything would go smoothly). I was told by Johnny Bounds that they would start work on it in 15 min. I walked to a restaurant nearby and ate lunch. I didn't hear anything from the service department & I had finished my meal so I decided to walk back thinking they must have forgotten to call and tell me my car was done. When I arrived I asked the lady at the service window if my vehicle was ready and she said it wasn't done yet. I sat in the waiting room for another hour. Finally, Johnny came out & told me that my vehicle was going to be another 45 minutes. They hadn't even started my oil change. I was very unhappy as I had waited over 2 hours at this point. Due to my flight that evening my schedule did not permit an additional 45 minute wait. Johnny then said he would give me 3 free oil changes to make up for the issue. I agreed and he retreived my vehicle. He then handed me his card and on the back of it he wrote 1 free oil change. That irritated me... why would he offer 3 and then write 1? Why wasn't I informed that they were running behind prior to me waiting for hours? Why have people make appointments if they aren't planning to service the vehicles at their appointed time? I run my own business so time is limited and I litterally wasted an entire afternoon & my vehicle still needed an oil change. The reason for the 3 star rating is due to my rescheduling apointment. I rescheduled & Travis Wood took care of me for this appointment. He was amazing! Very professional & communicative. My oil change was completed promptly & I was on my way. I will be requesting Travis the next time I need service. Respecting peoples time is very important! My first visit would be a 1 star rating but my rescheduled oil change with Travis was definitly a 5 star experience. So overall it lands in the middle. More
by Eden
Employees Worked With
Johnny Bounds, Travis Wood
October 28, 2018
Great Service The service department at Mark Kia is great. They are kind, expeditious, and thorough. Thanks for making my oil change and tire rotation easy with 3 k The service department at Mark Kia is great. They are kind, expeditious, and thorough. Thanks for making my oil change and tire rotation easy with 3 kids. More
by JanetLMyers
Employees Worked With
October 28, 2018
Bad experience Bad experimce with the salespersonnel, First tome there and I will not return or recommend this dealership to anybody looking to buy a vehicle go som Bad experimce with the salespersonnel, First tome there and I will not return or recommend this dealership to anybody looking to buy a vehicle go someplace esle More
by Customer
Employees Worked With
Robert and kj
October 27, 2018
Joshua and Robert! Went the extra mile to make my experiencewith pleasant . Although this was my first experience at Mark Kia, I would recommend the dealership. I give Went the extra mile to make my experiencewith pleasant . Although this was my first experience at Mark Kia, I would recommend the dealership. I give both Joshua especially and then Robert high marks for their customer service. Joshua went the extra mile in delivering the car that we bought for my mother-in-law’s niece. More
by Ed72
Employees Worked With
Joshua Nolan, and Robert
