Mark Kia

Nice young courteous Salesman Very nice salesman! Need to cut the 4 plus hours especially when you are not financing! Buy something better than a hard plastic chair for us old guys Very nice salesman! Need to cut the 4 plus hours especially when you are not financing! Buy something better than a hard plastic chair for us old guys! More

Service Advisor Gives Outstanding Service The communication skills and sincerity of Mark Kia’s Service Advisor (Tyler) was very impressive. He made me feel welcome immediately and listened to The communication skills and sincerity of Mark Kia’s Service Advisor (Tyler) was very impressive. He made me feel welcome immediately and listened to my problem and then quickly went about finding a solution. With the problem solved the vehicle was returned cleaned and ready to go. I appreciated the service very much. More

I felt the dealership was honest in their dealings When discussing price I feel the dealership was honest. No hidden fees and they worked to get me to the monthly payments I was comfortable with When discussing price I feel the dealership was honest. No hidden fees and they worked to get me to the monthly payments I was comfortable with More

All liars and scam artist They work up deal with peons (sale's assistant's/ assistant manager to hook you in then the xxxxxxxx manager comes in after your deal is made and you They work up deal with peons (sale's assistant's/ assistant manager to hook you in then the xxxxxxxx manager comes in after your deal is made and you're hype on getting the car and tells xxxxxxhe can't do certain things on the deal..knowing you like the car enough to let it slip by...but when you purchased the car and someone from their work took it home then that's a problem. ..then they give a car with lug nut locks on it with no key and wife gets flat tire...go back for assistance and wouldn't even get a key for replace them or with replace them with new ones...on top of that was going to charge me at company cost to break them off...what greedy ..arogrant. .xxxxxxxx..never buy a car there again or send my worst enemy there. More

Wonderful! Everyone there was so nice and helpful. My sales guy was Trevor King and he’s awesome! This should be everyone’s first and last stop! Everyone there was so nice and helpful. My sales guy was Trevor King and he’s awesome! This should be everyone’s first and last stop! More

Upset... I have purchased 3 vehicles through Mark Kia. The reason why we went back to Mark Kia was because of Service and Quality. When taking in our vehicl I have purchased 3 vehicles through Mark Kia. The reason why we went back to Mark Kia was because of Service and Quality. When taking in our vehicle for service we accidentally pushed wipers. When arriving we were told that they are not covered right away. So what does bumper to bumper do? Also we purchased a better grade care package. That cost us good money!! So basically I have spent thousands of dollars for you to tell me that you can not replace wiper blades that cost you what maybe a 1 or 2????? We found this out by accident...Remeber it was accidentally pushed. You may have just lost yourselves loyal customers over 2 bucks... I am upset at what I have purchased versus what I have been given.... More

Poor Communication and Customer Service Received a Cars.com offer for our 2017 Ram 2500 Mega Cab 4x4 Laramie. Was contacted by buyer Andie and expressed my husband’s concerns with selling to Received a Cars.com offer for our 2017 Ram 2500 Mega Cab 4x4 Laramie. Was contacted by buyer Andie and expressed my husband’s concerns with selling to a dealer. After finally convincing my husband I let Andie know we would be heading down to make the deal in a few days. I made sure to send copious photos of the truck as we live in Northern Arizona - not close to Mark Kia at all. Confirmed two days prior with Andie, everything was ready to ensure there would be no issues for my husband. I was working late and he would have 4 kiddos. To this point, I was proud of me for being proactive and getting everything squared away. Bad news, it was not a straight forward process. Extremely poor customer service and a manger - Michael who refused to honor the offer made. Why? There are 2 open Ram recalls. Super funny I know that, I’m not in the auto industry and found that information. You know how? With the VIN. The same VIN that resulted in the offer made to us. My husband was less than pleased (understatement) So instead of supporting a smaller locally owned dealership we’re headed to CarMax. I can’t beleive it, what a colossal waste of a lot of people’s time. A lost opportunity to gain a long time and loyal customer. I’m working on becoming a partner in a practice - funny how customer service and communication lessons are valuable no matter your industry. To be fair I did reach out to Andie and Michael. I promised an honest review and expressed my disappointment. I was told the general manager would be contacted. Too little, too late. Overall poor communication and service. More

Great service The service center does a great job. The waiting area is clean and comfortable. The staff is knowledgeable and pleasant. The work gets done in an appr The service center does a great job. The waiting area is clean and comfortable. The staff is knowledgeable and pleasant. The work gets done in an appropriate amount of time. More

Excellent Service Brandi was amazing to work with, she kept me updated and informed with the status of my vehicle being serviced. Please see Brandi for all your service Brandi was amazing to work with, she kept me updated and informed with the status of my vehicle being serviced. Please see Brandi for all your service needs. Thank you!!! More

Excellence Brandon treated us very well the staff was very polite and they fix this up for the Exactly what we were looking for both in price and quality Brandon treated us very well the staff was very polite and they fix this up for the Exactly what we were looking for both in price and quality More