Mark Kia

The only place in Scottsdale to buy a new or pre-owned car We were looking for a pre-owned Dodge Ram 1500 Laramie; tore up the I-net until we found just the right one at Mark Kia. We drove from Kingman (AZ) to We were looking for a pre-owned Dodge Ram 1500 Laramie; tore up the I-net until we found just the right one at Mark Kia. We drove from Kingman (AZ) to Scottsdale (AZ) - over 200 miles away and 4 hr drive one way. Frank Cruckson met us at the door and was stellar from the get-go. He was relatively new to Mark Kia so Peter Meyerhoff, Assistant Sales Manager, also helped us by answering all the questions Frank was unsure of. Peter worked tirelessly to get us just the right financing. He also arranged to have running boards installed on the truck, for which we made a return visit 6 weeks later. Jacob Delaney met with us for that visit and once again we were treated like royalty. A few hours later we were back on the road headed for home. Both visits impressed the heck out of us - Mark Kia was busy, busy, busy - not just their service department but their sales office was buzzing as well. Everyone we spoke with at the dealership was courteous, respectful, polite, knowledgeable, accommodating, and helpful. If we lived closer, we would make Mark Kia our 'signature' dealership. Thank you, thank you! More

Great team & atmosphere The mechanic and office team are wonderful. The mechanic showed me my old part & why it needed replacing, the office team keeps the wait area as a nic The mechanic and office team are wonderful. The mechanic showed me my old part & why it needed replacing, the office team keeps the wait area as a nice space to wait / work and helps understanding the invoice. More

Service Department Highly recommended! Always make time for me and get the job done! If you need anything done I recommend going and seeing Jose Gandara. He's very atten Highly recommended! Always make time for me and get the job done! If you need anything done I recommend going and seeing Jose Gandara. He's very attentive and so polite. More

I turned in my lease Kia Optima, and purchased another car My lease was up on my 2013 Optima Hybrid. We loved the car and leased it from this dealership. Upon turning in the car, I found out through the sales My lease was up on my 2013 Optima Hybrid. We loved the car and leased it from this dealership. Upon turning in the car, I found out through the sales people who told me this car would have equity, as it originally sold for $26,000, and I only leased it for 4 years, that the car was only worth $6000.00, and I was upside down. (Again, that's not what they told me when I leased it as I wanted to buy it when the lease was up, and it only had 51000 miles on it ). I then from the same dealership purchased for my wife, a 2014 Kia Cadenza, which was fully loaded and only had 34,000 miles. The dealership forgot to take care of the paperwork when I turned in my lease, which caused me 3 times visiting the dealership, to straighten things out as Kia Headquarters as they thought I was still driving the car. When Kia finally got caught up, they then hit me with a $429.00 Disposition Fee, for turning in the car. They said it could have been avoided if I purchased a new car, instead of the used one I bought for $25,000 which again was a luxury Kia, and from the same dealership. They called it a Loyalty Package. How much more loyal can I get?? Now I still have Kia calling me for this fee, again a "Disposition Fee" after I have already turned in the car, paid all taxes, and monies owned for a slight mileage overage, and bought and financed a luxury rated 2014 Cadenza. I sure hope the "Extra Warranty" which I purchased and is supposed to cover everything, according to the Finance Manager Juan Rodriguez, doesn't give me any surprises, I don't know how much more, my loyalty can hold out. More

Screwed Again I don't see how Mark Kia could receive such a high rating? We've bought 2 cars from them; a new car in 2012 and just recently a used 2014 from them a I don't see how Mark Kia could receive such a high rating? We've bought 2 cars from them; a new car in 2012 and just recently a used 2014 from them and both experiences were similar with salesmen not showing up to appointments, bait and switch, many service add ons, etc to inflate the price. We ended up paying $3,354 to get out the door on a taxable sale of $12,530. $700 windows tinting, $2500 add on service contract, $1250 add on extended warranty, adding our car as trade in when we stated we didn't want to go that route, high pressure sales, etc.. Seems we always close at the end of the day when the employees want to go home so everything happens so fast you don't get time to really look over all the charges. We're never buying another car from Mark Kia! More

Consistent 'Above & Beyond' service Have experienced 'Above & Beyond' service/performance from all departments & staff @ Mark KIA since purchasing my 2011 KIA Optima-Turbo. Continue to r Have experienced 'Above & Beyond' service/performance from all departments & staff @ Mark KIA since purchasing my 2011 KIA Optima-Turbo. Continue to reference friends to Mark KIA (3) have purchased new vehicles since 2011 ... Love the Mark KIA Family!! More

Excellent Staff was professional and courteous. Chris was great as always! I appreciate the honesty and friendliness. I will continue to rrcommend Mark Kia for Staff was professional and courteous. Chris was great as always! I appreciate the honesty and friendliness. I will continue to rrcommend Mark Kia for sales and service. More

Excellent service Mark Kia, and specifically Janis have always gone above & beyond to accommodate my schedule, make my service experience easy and provide a stellar cus Mark Kia, and specifically Janis have always gone above & beyond to accommodate my schedule, make my service experience easy and provide a stellar customer service experience. More

Professional and thorough Nice waiting room, snacks and TV while you wait. The staff is friendly , polite and helpful. Good job. Everyone is so professional. Convenient locatio Nice waiting room, snacks and TV while you wait. The staff is friendly , polite and helpful. Good job. Everyone is so professional. Convenient location too. More

Amazing Customer Service I had an amazing experience at Mark Kia. I was dreading shopping for a car but Matt and Peter actually made car shopping FUN!!! I had a very strict an I had an amazing experience at Mark Kia. I was dreading shopping for a car but Matt and Peter actually made car shopping FUN!!! I had a very strict and specific budget to work with and they helped me get into the car that I wanted without settling. I never felt pressured to buy anything and they were extremely patient when I was test driving and deciding on the perfect car. I have already recommended them to a few friends! Thanks Matt and Peter. I love my new Kia! More