Mark Kia

What can normally be a daunting experience--buying/leasing a car--became a pure delight. David Archuletta answered every question I posed with patience and clarity. But, more impo experience--buying/leasing a car--became a pure delight. David Archuletta answered every question I posed with patience and clarity. But, more importantly, he made every effort to find the right vehicle--in my case, a Kia Forte EX. In fact, the whole crew at Mark Kia carried out their job in a very professional manner. Thank you all, again!!! More

By far this is the worst costumer service experience that I have ever had. I am literally the only person in the dealership and there are countless people "working" yet I keep being told, "10 more minutes".. I have ever had. I am literally the only person in the dealership and there are countless people "working" yet I keep being told, "10 more minutes"...that was over an hour and 15 minutes ago! The kicker is, they car is paid for and I was informed that it would be ready yesterday! The sales rep that is spouting his xx about time frames and car information is clearly not informed or capable and should not be supervising a cat let alone sales personnel. This place is a mess and had the car not been so well priced I would never step foot in this mismanaged xxxx hole again! I finally got in the car that was being detailed for over an hour after already being ready and it's dusty, scratched and the areas where they repainted have not even been properly buffed! Half-assed does not even describe the work ethic at Mark Kia!! More

After spending our time to choose cars on their site, and do financing over the phone, the sales guy just pawned us off on some other guy ( he said was his brother ) who did not know a thing about us (he cal do financing over the phone, the sales guy just pawned us off on some other guy ( he said was his brother ) who did not know a thing about us (he called us "the deal") the guy behind us was on the phone talking badly about his customers, the lady at the desk was smacking away on a bag of pop corn and the place was over dirty and reminded of me being crammed into a clown car. This place is the worst! We left there shaking mad and promise to give them a nice birdy everytime i drive by There is more to this story, but the point is that we left that mad as xxxx and ended up buying an brand new car somewhere else that very same day. More

The 36 month lease was up on our 2011 Kia Sorento EX and we decided to trade it in on another brand new Kia lease. I searched a myriad of Kia Dealership websites for inventory, price and customer service an we decided to trade it in on another brand new Kia lease. I searched a myriad of Kia Dealership websites for inventory, price and customer service and I made the decision to call Mark Kia in Scottsdale, AZ after finding the right vehicle at the right price. A woman named Jenna, answered the phone and she was very cordial and friendly. I asked to speak to someone in sales and a salesman named, Cameron Buck, answered the call. I am glad to say that from the vey first conversation with Cameron over the phone that the third check mark was fulfilled (customer service). Cameron was polite, friendly and compassionate towards all my inquiries and requests. He answered my questions quickly, accurately and in detail. I spoke to Cameron multiple times over a 3 to 4 day period before driving 140 miles to go see him and make the deal on our new 2013 Kia Soul Exclaim. We got the vehicle we wanted, for the price we wanted, with the terms we wanted, and it was even more loaded-up with options than we could have ever imagined! He was never pushy and never gave me the all-too-common...sales pitch! He listened to what my wife and I wanted and remained engaged, informative, and extremely helpful throughout the entire transaction, from start to finish, and even followed-up after the sale to make sure we were happy and problem free. Reflecting on this experience, I realize that Cameron wanted to build a lasting relationship with my family and I truly appreciate his demeanor, ethics and amazing customer service. He was concerned about my wife and I being happy and well informed with our purchase, first and foremost, and his approach was greatly appreciated and the reason I am writing this review. My wife enjoyed speaking with Jenna, who was in the Business Development Department. She made my wife feel extra comfortable during our visit there, and was compassionate and friendly. I have purchased and/or leased a lot of vehicles over the years, and this is my fourth Kia. This was the greatest sales and purchase experience I have ever had. I highly recommend the Kia product to anyone. I highly recommend Mark Kia Dealership for your Kia purchase and I can't say enough superior, quality comments about our salesman, Cameron Buck. If you are looking to purchase or lease a new or used vehicle I urge you to please give this guy a call. He will make the car buying experience fun, exciting, and seamless. I can't wait to buy or lease my next Kia from him. Thank you so much to Mark Kia, management and staff, and especially a generous "Kudos" to Cameron Buck. An overall amazing experience! More

Richard Brennan was very accommodating and listened to what I wanted then scoured the lot to find it. There was no back and forth with the pricing like I've experienced in the past at dealerships. Richard what I wanted then scoured the lot to find it. There was no back and forth with the pricing like I've experienced in the past at dealerships. Richard was very knowledgeable about the vehicles and all the features taking the time to explain the difference between them. Richard is also very personable. We were there for some time while he was finding the vehicle I wanted and made sure we were fed and had drinks while we waited. Very nice touch, Richard. He checked in on us and let us know what was happening through the entire process. He found me the exact car I wanted and I'm absolutely delighted. I also had the opportunity to meet with Barry and he too was very straightforward to deal with and just like Richard. Both gentlemen were a pleasure to deal with. Before I left the car was beautifully detailed with my personalized plate in place on the front and a full tank of gas. I purchased a beautiful 2014 Sorento EX and LOVE IT! I drove off the lot feeling amazing about purchase and delighted with my experience at the dealership. I'd highly recommend purchasing a car from Richard. Thank you! More

traded in 2012 lx optima for 2013 lx. told NO CHANGE , but 2012 did have a spoiler and 2013 none?? NO CHANGE???? Was rudely treated and told to leave by general manager when I told him what I was told. If but 2012 did have a spoiler and 2013 none?? NO CHANGE???? Was rudely treated and told to leave by general manager when I told him what I was told. If NO CHANGE, 2013 should have spoiler on it, as 2012. If I was told the truth I may have bought another model or bought my own spoiler. A practice of deception is not a good way to sell cars It eventually will catch up to you. Im sure Mark would never let this happen considering I bought 3 cars from him this year! More

After dealing with four other dealerships and almost ready to give up we stopped at Mark Kia on the way home.We were tired and hungry and were really surprised with the way we were treated.I have dealt ready to give up we stopped at Mark Kia on the way home.We were tired and hungry and were really surprised with the way we were treated.I have dealt with car salesman before,then I met Richard Brannan.This guy impressed me from the begining.After explaining what I had been through and what I was looking for he definately delivered.This was Saturday night,getting late,Richard ordered pizzas from Rosaties.Too cool.He hooked me up not only with the fiqure I was willing to walk out the door with but also many extras to sweeten the deal.My lady and me arrived home at 1:00 am with a brand new Kia Rio.Manageable payments and a pleasurable experience made this all worthwhile..Even JJ, the man who finalized the contract with me was awesome.This is the kind of dealership where I will tell my friends about and do repeat business with. Thankyou Mark Kia, Big thankyou Richard Brannan.Your the man. Sincerely, Walter J. Hukalowicz More

Most unprofessional dealership I have ever dealt with. Extremely extremely dishonest. Absolutely blatant bad faith .Unbelievable terrible service. Do not ever deal with Ed Savage. Extremely extremely dishonest. Absolutely blatant bad faith .Unbelievable terrible service. Do not ever deal with Ed Savage. More

I have purchased three cars in the past two years from Matty Morrow and Mark Kia and each time I have left 100% satisfied. The reason each time I have returned is the service Matty delivers. Kia, in and o Matty Morrow and Mark Kia and each time I have left 100% satisfied. The reason each time I have returned is the service Matty delivers. Kia, in and of itself, offers great cars but the service Matty, and the rest of the staff as well, provide is what makes the difference in choosing a dealership. I cannot recommend them more. More

He was very honest and friendly. He explained everything about the car that we would have never known otherwise. We will be coming back here in the future to work with Matty. about the car that we would have never known otherwise. We will be coming back here in the future to work with Matty. More