Mark Kia

Surprisingly smooth transaction. Everyone was extremely nice and helpful. They gave us time to think didn’t bother us or hound us. Will definitely work with Derrick Moorehead again! David in finance was ni nice and helpful. They gave us time to think didn’t bother us or hound us. Will definitely work with Derrick Moorehead again! David in finance was nice, fast and efficient. More

We had a very fun and friendly negotiation with Many and Darren working out a deal for a 2022 Kia Sorento S model that was to arrive in a week. We had not researched the car so we were flying blind, not re Darren working out a deal for a 2022 Kia Sorento S model that was to arrive in a week. We had not researched the car so we were flying blind, not really understanding the options. We made the deal contingent on us trying the car and deposited $2000 toward the price. We asked about the extended warranty several times and they said it would be taken care of in financing (which I did not need as we were paying cash). Anyway we still went to financing and they said we could get all the available warranties for a total of around $6000 which was ludicrously high and set the tone for anything that followed, we were not happy with Joshua's effort to quadruple+ overcharge. He eventually offered the bumper to bumper for $1600, we declined as I had zero trust in him. After getting home and researching it I realized the “S” was a lower powered car and the contract was missing a few things we stated we wanted (HomeLink and there was a charge for window tinting that was to be split but was not). I emailed Darren to clarify.. I received a terse email saying that it was not in the contract (no kidding, that is why I emailed). I emailed again and did not get a reply. We decided to follow up on the different HP engines. I found an LX (no Turbo) and EX (with turbo) to test drive at another dealer as there were none at Mark. The difference was dramatic. After considering everything I called Manny and told him that we were invoking our right to terminate the deal. He said the $2000 was non-refundable and that we had signed an agreement (we had not). I was very surprised and expressed shock, he finally remembered our agreement. After going back and forth it was agreed that he would mail a check. When I look back I am amazed that Manny did not immediately offer to refund our deposit and offer to help us with another model, that would have been a better experience. More

I didn’t want to buy it the first place. This dealership sold me a LoJack for my vehicle that I never wanted, never installed properly, never worked till I sold my car and they refused to refund!!!. I never sold me a LoJack for my vehicle that I never wanted, never installed properly, never worked till I sold my car and they refused to refund!!!. I never get my pin code. I went to store for five times. Nobody deals with my problem. Same word at every time. I never got a pin code until I sold the car. And Max said: we can't refund you anyway. Even if you did not sell the car, we will just have to keep trying to fix it. But, Why should I trust a company that hasn't fixed it for me for 2 months?I don't understand why I can't get a refund because I didn't get a day from start to finish. If I had been serviced and I sold the car I wouldn't have asked for a refund, but I never got pin code. I paid Kia but I didn't get the service. They should be responsible. This is a really bad experience. More

The staff at this dealership were phenomenal. They know what I wanted and made me get what I wanted at the end of the day. what I wanted and made me get what I wanted at the end of the day. More

Leonard was a pleasure to work with. Great and fast service. He is definitely an asset to Mark Kia. Juan in financing was amazing, as well. I definitely love my Stinger! service. He is definitely an asset to Mark Kia. Juan in financing was amazing, as well. I definitely love my Stinger! More

They listen to what we wanted and how we wanted to stay in our price range and got us in and out. Very nice customer service!! in our price range and got us in and out. Very nice customer service!! More

Great fast service! Highly recommend Shane for anything you need he was a pleasure to work with! you need he was a pleasure to work with! More

A quick and friendly experience! I am very pleased with all of the staff who were both knowledgeable and helpful with the whole car buying process. I would definitely return to purchase another vehicle. De all of the staff who were both knowledgeable and helpful with the whole car buying process. I would definitely return to purchase another vehicle. Derrick was great! More

Friendly, knowledgeable sales people! Great prices, a variety of vehicles, overall pleasant buying experience. Love my Kia Soul variety of vehicles, overall pleasant buying experience. Love my Kia Soul More