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Martin Chevrolet

Crystal Lake, IL

4.7
2,284 Reviews
Martin Chevrolet is excited to be Crystal Lake and McHenry County's Chevy dealer and we want to sell you your next car, truck or SUV. We offer the newest Chevrolet models and host an abundant collection of Certified Pre-Owned and Pre-Owned inventory. We believe the cars we offer are the highest quality and ideal for your needs. We handle every transaction in a very simple, straightforward, and transparent ...
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5220 Northwest Hwy

Crystal Lake, IL

60014

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Showing 2,284 reviews

March 24, 2022

Easy to schedule , Friendly staff and support team. If you waiting for your car, the lounge is clean and once again the staff is great!! More

by NB83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Mar 25, 2022 -

NB83 responded

OUTSTANDING SERVICE - MY SERVICE PROVIDER AARON WAS AMAZING

March 24, 2022

Although I do miss the availability of loaner cars during extended service, I remain loyal to the Martin service department based on the friendly staff and straightforward explanations and advice when dealin More

by acg711
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Apr 01, 2022 -

Martin Chevrolet responded

Thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

March 22, 2022

Clean, and fast. Easy to make an appointment. Oil and oil filter change was under warranty. More

by Howe608
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Martin Chevrolet responded

Thanks for letting us know how we did. If we can be of further assistance, please give us a call or stop by! - Martin Chevrolet

March 22, 2022

Service is always good but for some reason when I came to pick up my Tahoe yesterday nobody knew where it was. More

by ljnovak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Mar 22, 2022 -

Martin Chevrolet responded

Thank you for the great rating and for your patience with us yesterday. We really appreciate you choosing Martin Chevy! Take care and see you next time! - Martin Chevrolet

March 18, 2022

Was a great dealership one of the best experiences buying a car,Adam the salesman is iawesome. More

by Jamestaylor0720
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Arliskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
Mar 22, 2022 -

Martin Chevrolet responded

James, Thanks for letting us know about your positive buying experience with Adam and for the excellent review. Please let us know if there is anything further we can assist you with! - Martin Chevrolet

March 17, 2022

Ralph was excellent person he was very friendly I will always bring my car there the shop was so clean and the customers service was excellent More

by Knottjohn111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph
Mar 17, 2022 -

Knottjohn111 responded

Top notch

March 16, 2022

I went in with no Oil Leaks and & I am still leaking oil after returning 3 times More

by TomT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Duane Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

TomT responded

I will contact Dwayne Hill Friday to get this problem resolved.

March 16, 2022

Joey was friendly, informative and displayed integrity! He even came in on an off day just so I could sign my papers on my timeline. Thank you! More

by Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Stob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Martin Chevrolet responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Martin Chevrolet. Thanks again for taking the time to leave us this information about your recent visit. Take care! - Martin Chevrolet

March 12, 2022

I had a great experience at Martin Chevy, Dealing with everyone was very easy and stress free. AJ and David were very helpful and patient with me as I had many questions,the finance office experience was More

by RPETE13400
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Savodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Chiodo
Mar 22, 2022 -

Martin Chevrolet responded

Hearing that you had an “very easy and stress free” experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Martin Chevrolet. We wish you many happy miles in your new Chevrolet and we look forward to serving you for many years to come! - Martin Chevrolet

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March 11, 2022

Waiting time for your car is unbelievable long. mechs always find something else is wrong when you are helping the elderly. when you give a price on a part it should not vary. Put it in writing and More

by Trucker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Mar 23, 2022 -

Martin Chevrolet responded

Thank you for your review. We would like to speak with you further about your experience and interaction with our service team so we can better understand what happened. When you have a few minutes to talk, could you give our Service Manager, Duane Hill, a call at 815-459-4000. We look forward to hearing back from you soon. - Martin Chevrolet

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