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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,026 Reviews

1,026 Reviews of Martin Chevrolet - Service Center

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October 04, 2022

Blake Hill and his team are…how do you say in French…very very competent More

by No
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Oct 14, 2022 -

Martin Chevrolet responded

Thank you for taking the time to write about your experience. It is wonderful to hear that Blake and the service team were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. - Martin Chevrolet

October 04, 2022

Took my car in to get a general check on everything. The service center got me an appointment, I arrived early and they took me in. At the end they gave me a comprehensive list of everything that needed More

by Gore Magala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Oct 14, 2022 -

Martin Chevrolet responded

Gore, We are happy to hear that you got exactly what you wanted out of your service visit with us at Martin Chevrolet. We wish you safe travels and look forward to seeing you again next time. - Martin Chevrolet

October 02, 2022

Great customer service and communication! The guys in the shop are great and I always leave happy. More

by jrepp523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Oct 14, 2022 -

Martin Chevrolet responded

Thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

October 01, 2022

Glad I got taken care of but my breaks still make noises which still concerns me. More

by k_eady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2022

Took my Mitsubishi car in to have the underside checked, because I had driven over a curb. Then needed new tires. Appreciated the fact they could get me in to determine if there was any damage. More

by CWHAPLES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Oct 01, 2022 -

Martin Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Martin Chevrolet. If you have any further questions, please give us a call. We're always happy to help! - Martin Chevrolet

September 29, 2022

Martin did a great job doing repairs needed on my Equinox and I had a loaner to use as it was a two-day job. Ralph was helpful through the process. More

by hm3408
Recommend Dealer
Yes
Employees Worked With
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2022 -

Martin Chevrolet responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Martin Chevrolet. We sincerely value your business and look forward to your next visit! Take care! - Martin Chevrolet

September 29, 2022

Person I dealt with was very friendly and professional. The problem was diagnosed very quickly and work was completed in a timely manner. More

by Rosen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2022 -

Martin Chevrolet responded

Rosen, We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! - Martin Chevrolet

September 29, 2022

While the actual service seems acceptable so far, the communication (sparse and not always clear), time to resolve the issue, lack of amenities (such as courtesy vehicles), explanation why the part faile More

by ..
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Martin Chevrolet responded

We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to our Service Manager, Duane Hill, at your earliest convenience so we may further assist you in working towards a resolution. - Martin Chevrolet

September 23, 2022

They have an excellent Corvette specialist that is highly recommended by people in my car club. More

by kerrdek
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Martin Chevrolet responded

On behalf of us at Martin Chevrolet, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Paul Baumgartner. We will be sharing your feedback with our team. Take care and enjoy that Corvette! - Martin Chevrolet

September 22, 2022

Service department is fantastic, all the guys are great. The technician did a great job finding the problem with my vehicle and got it fixed More

by Godzilla318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Sep 30, 2022 -

Martin Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again soon! - Martin Chevrolet

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