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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,022 Reviews

1,022 Reviews of Martin Chevrolet - Service Center

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August 15, 2022

Ralph in the service department goes above and beyond always. He looks out for what is needed, explains everything well, more than once if needed. Ralph is the great asset to Martin’s service team! More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Martin Chevrolet responded

Linda, Thank you for taking the time to share your comments and feelings about Ralph. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you very much for your feedback! - Martin Chevrolet

August 12, 2022

SLOW, SLOW, and SLOW Had an appointment and the didn’t get to my truck until late morning, couldn’t finish servicing My truck that day because they needed 5 hrs. Well, I needed my truck to wor More

by COACHOZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Grassel
Aug 27, 2022 -

Martin Chevrolet responded

We do apologize for the extra day required to complete your vehicle earlier this month. We do try to prioritize our shop load, but we failed you on this visit. Our Service Team met to discuss vehicles in for Service that our Guest use for business. We have changed a few Service processes to help prevent this from reoccurring in the future. Once again we apologize for delaying you. We truly appreciate your business! -Martin Chevrolet

August 12, 2022

Great service and very friendly staff . And fare pricing. NEVER HAD ANY PROBLEMS WITH staff or service member More

by CHEF86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Martin Chevrolet responded

On behalf of the Martin Chevrolet team, we thank you for allowing us to earn your business. We appreciate you sharing your service experience with us and others, and we look forward to helping you again in the future! - Martin Chevrolet

August 11, 2022

The workers are excellent! Thank you Blake for knowing the best way on how to treat a customer. More

by aquariusskyblue
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Martin Chevrolet responded

Thank you for your kind review! We will be sure to pass along your compliment to Blake! Take care and drive safe! - Martin Chevrolet

August 07, 2022

If you're told the wait will be an hour and fifteen minutes, expect 4 hours minimum every time. Even though they tell you they will throw in a car wash they never do which is just the cherry on top of More

by Maiagrace1096
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Martin Chevrolet responded

Maia, Thank you for taking the time to provide us with this feedback. We are so sorry there was a miscommunication about the wait time as just the oil change/quick check/multi point vehicle inspection/car wash takes 1 hour and 15 minutes. When you add in a tire repair and a throttle body service along with a MOA Service, changing the air filter and cabin filter, it can take longer and we apologize for not making that clear when we started the process. Please feel free to stop by any time for a complimentary wash. We want to help keep your car running great and looking great too. - Martin Chevrolet

August 05, 2022

Always a good place to go! Very friendly and courteous . Take good care of there customers! More

by HECKMAN_JOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Martin Chevrolet responded

Thanks Joy! We really appreciate your kind words and 5 star rating! See you next time! - Martin Chevrolet

August 03, 2022

Most amazing dealership in McHenry County. Staff is always friendly and work is completed in a timely manner. More

by tonyboymason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Aug 12, 2022 -

Martin Chevrolet responded

We couldn’t be happier that we provided you with a great service experience. Thanks for letting our team know how we did! See you next time! - Martin Chevrolet

August 03, 2022

Great service. Friendly professional staff. Always take care of my needs. Would highly recommend to others More

by ATELUGZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Martin Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. - Martin Chevrolet

August 02, 2022

I had to bring my Cruze in twice in the last 6 weeks. One for unexpected repair which You fixed while I waited and just had new front brakes and rotors. My new service advisor Blake us great. More

by STOEPFER24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Martin Chevrolet responded

On behalf of us at Martin Chevrolet, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Blake. We will be sharing your feedback with our team. Take care and drive safe! - Martin Chevrolet

July 31, 2022

The dealership was clean, the bathroom were clean, very well organized, fast friendly employees, and fast service. More

by kingstonjp9207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Aug 01, 2022 -

Martin Chevrolet responded

Thank you for the kind review! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. - Martin Chevrolet

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