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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,022 Reviews

1,022 Reviews of Martin Chevrolet - Service Center

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July 31, 2022

The team was great. They took my car and fixed it in time. It was clean when I got it back. More

by AJJIRON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Martin Chevrolet responded

Thanks for letting us know how the team did! We appreciate your feedback and look forward to your next visit! Take care! - Martin Chevrolet

July 29, 2022

Top notch service, very professional, pleasure to work with. As a Corvette owner, I have peace of mind knowing that my car is in the very capable hands of Paul Baumgartner. More

by Greggyauch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Martin Chevrolet responded

Thank you for your kind review! We will be sure to pass along your kudos to Paul and wish you many happy miles in your Corvette! - Martin Chevrolet

July 28, 2022

Aaron in service is a pleasure to work with Everyone is always friendly and courteous Hand down the best place around More

by Drhoderick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Jul 29, 2022 -

Martin Chevrolet responded

Thank you for the huge compliment and 5 star rating! We appreciate you choosing Martin Chevy and hope to see you again next time! - Martin Chevrolet

July 21, 2022

I appreciated everyone’s drive to figure out the problem and very professional! Thank you More

by Daniellenctmb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ in sales
Jul 21, 2022 -

Martin Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! If you're ever in need of more help, please let us know! -Martin Chevrolet

July 19, 2022

Service department is slow and not responsive. Particularly Ocei. I am always having to call him foe updates and things are always delayed More

by steve_stenger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Martin Chevrolet responded

Steve, We appreciate your feedback and apologize for our lack of communication while servicing with us. We have addressed your concerns with Ociel to ensure future communication with him, to you, while you’re in for service will have improved. Thank you for your continued business and take care! - Martin Chevrolet

July 19, 2022

Great team at Martin Chevrolet. Always take care of my car! On time and done right the first time around. More

by steverk59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Jul 21, 2022 -

Martin Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! -Martin Chevrolet

July 17, 2022

As always the service department is awesome. They communicate very well and get things done on a timely manner. Ralph is always very helpful. Thanks, Sean Smith More

by SRSMITH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Martin Chevrolet responded

Sean, On behalf of the Martin Chevy Service Team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others, and we look forward to seeing you again in the future. - Martin Chevrolet

July 16, 2022

Paul Baumgartner is a professional and outstanding mechanic. Will continue to use him in the future More

by INTRUDER00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Jul 21, 2022 -

Martin Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! Paul is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you very much for your feedback! -Martin Chevrolet

July 14, 2022

I had my car detailed new tires put on and they told may be ready in an hour and a half so I went there in an hour and a half in my car still wasn’t done and then when I did get it I had to send it back bec More

by Bettyrock1952
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Martin Chevrolet responded

We appreciate your feedback and have spoken with Ralph to help ensure that with future visits, this communication breakdown doesn’t reoccur. Thank you for your business. - Martin Chevrolet

July 13, 2022

Wast first time visiting this dealer for service on my car. Team was polite very engaged. Facility was comfortable, bathrooms were super clean actually the entire place was spotless! Was very happy with m More

by Cchaput13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Jul 21, 2022 -

Martin Chevrolet responded

Thank you for the great review and rating! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. -Martin Chevrolet

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