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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,034 Reviews

1,035 Reviews of Martin Chevrolet - Service Center

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August 17, 2022

My service was a quick turn around and the people were very friendly and helpful More

by crosswhitem7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Aug 22, 2022 -

Martin Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Martin Chevrolet. Thank you for the great review! - Martin Chevrolet

August 15, 2022

Ralph in the service department goes above and beyond always. He looks out for what is needed, explains everything well, more than once if needed. Ralph is the great asset to Martin’s service team! More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Martin Chevrolet responded

Linda, Thank you for taking the time to share your comments and feelings about Ralph. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you very much for your feedback! - Martin Chevrolet

August 15, 2022

Excellent job thank you for your time and your hard work i’m so happy with you guys again thank you very much nice work keep going More

by avila3473
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
Aug 22, 2022 -

Martin Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for taking the time to let the world know about your positive experience. - Martin Chevrolet

August 15, 2022

Great service department. Very knowledgeable and courteous staff. I just moved to the area and will certainly be back when I need service again. More

by Johnlink145
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Martin Chevrolet responded

John, Welcome to Crystal Lake! We're glad to hear you found our staff was so knowledgeable and courteous! If you're ever in need of more help, please let us know! - Martin Chevrolet

August 12, 2022

SLOW, SLOW, and SLOW Had an appointment and the didn’t get to my truck until late morning, couldn’t finish servicing My truck that day because they needed 5 hrs. Well, I needed my truck to wor More

by COACHOZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Grassel
Aug 27, 2022 -

Martin Chevrolet responded

We do apologize for the extra day required to complete your vehicle earlier this month. We do try to prioritize our shop load, but we failed you on this visit. Our Service Team met to discuss vehicles in for Service that our Guest use for business. We have changed a few Service processes to help prevent this from reoccurring in the future. Once again we apologize for delaying you. We truly appreciate your business! -Martin Chevrolet

August 12, 2022

Great service and very friendly staff . And fare pricing. NEVER HAD ANY PROBLEMS WITH staff or service member More

by CHEF86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Martin Chevrolet responded

On behalf of the Martin Chevrolet team, we thank you for allowing us to earn your business. We appreciate you sharing your service experience with us and others, and we look forward to helping you again in the future! - Martin Chevrolet

August 11, 2022

The workers are excellent! Thank you Blake for knowing the best way on how to treat a customer. More

by aquariusskyblue
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Martin Chevrolet responded

Thank you for your kind review! We will be sure to pass along your compliment to Blake! Take care and drive safe! - Martin Chevrolet

August 07, 2022

If you're told the wait will be an hour and fifteen minutes, expect 4 hours minimum every time. Even though they tell you they will throw in a car wash they never do which is just the cherry on top of More

by Maiagrace1096
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Martin Chevrolet responded

Maia, Thank you for taking the time to provide us with this feedback. We are so sorry there was a miscommunication about the wait time as just the oil change/quick check/multi point vehicle inspection/car wash takes 1 hour and 15 minutes. When you add in a tire repair and a throttle body service along with a MOA Service, changing the air filter and cabin filter, it can take longer and we apologize for not making that clear when we started the process. Please feel free to stop by any time for a complimentary wash. We want to help keep your car running great and looking great too. - Martin Chevrolet

August 05, 2022

Always a good place to go! Very friendly and courteous . Take good care of there customers! More

by HECKMAN_JOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Martin Chevrolet responded

Thanks Joy! We really appreciate your kind words and 5 star rating! See you next time! - Martin Chevrolet

August 03, 2022

Most amazing dealership in McHenry County. Staff is always friendly and work is completed in a timely manner. More

by tonyboymason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Aug 12, 2022 -

Martin Chevrolet responded

We couldn’t be happier that we provided you with a great service experience. Thanks for letting our team know how we did! See you next time! - Martin Chevrolet

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