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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,031 Reviews

1,031 Reviews of Martin Chevrolet - Service Center

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May 20, 2022

The service department does a wonderful job of listening to your concerns and making sure you are satisfied with their work. My last visit to Martin Chevrolet involved having a dent removed from the right r More

by lvanallman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lakhani
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
May 21, 2022 -

Martin Chevrolet responded

Ivan, Thank you so much for sharing your experience with our service team and Aaron. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Thanks again! - Martin Chevrolet

May 20, 2022

Always polite, friendly and helpful. Very flexible when I need to get in on short notice. More

by mmathews71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
May 21, 2022 -

Martin Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out (even on short notice!) If you're ever in need of more help, please let us know! - Martin Chevrolet

May 19, 2022

Very good and were able to hopefully fix the problem. I will know in 200 miles. Sadly it's a known problem with some GM transmissions that should have been corrected 2 years ago More

by bliere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2022 -

Martin Chevrolet responded

Thank you for giving us the opportunity to help you out with your vehicle. We know it can be frustrating to experience an issue like yours and we are here to help if you need any further assistance. In the meantime, take care and drive safe! - Martin Chevrolet

May 19, 2022

Martin Chevrolet has always treated me well. There team is always friendly and inviting. They have always provided me with transportation or a rental vehicle when our Traverse had to stay a fe More

by gbarr420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
May 21, 2022 -

Martin Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

May 17, 2022

Kept me well informed on what they were doing and when finished what they did. Good shuttle drivers More

by rafaelvillarrealjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
May 21, 2022 -

Martin Chevrolet responded

Rafael, Thank you for the kind review! We strive for excellent service and we are glad you found that to be the case during your visit. Take care and drive safe! - Martin Chevrolet

May 16, 2022

I was pleasantly overwhelmed with the friendliness, caring, and professionalism of the staff. From drop off to pick up I was totally satisfied with the Service folks. Aaron was fantastic to deal with More

by Ronaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
May 20, 2022 -

Martin Chevrolet responded

On behalf of our team here at Martin Chevy, I would like to thank you for sharing this great review about our dealership. We are thrilled that you enjoyed your experience with Aaron and that our team was "pleasantly overwhelming!" We look forward to your next visit, but until then, take care! - Martin Chevrolet

May 14, 2022

Everything went smooth, easy to make an appointment, easy to get checked in, easy to pick up my car, plus a car wash More

by trunge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Martin Chevrolet responded

Hearing that you had a smooth and easy experience is the best thing we could hope for! Thank you for taking the time to let us know how we did. Drive safe and see you again next time! - Martin Chevrolet

May 13, 2022

An absolutely amazing experience with the Martin Chevy service department. Ralph answered all of my questions and helped me find the solutions to the issues my vehicle had. All star caliber treatment and More

by John Nemec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Savodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
May 20, 2022 -

Martin Chevrolet responded

John, We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s vital for our customers to hear firsthand from other customers about their positive experience. Thank you very much for your review! - Martin Chevrolet

May 13, 2022

They treat us like family. Very nice and friendly environment. They got us in and out. More

by hollipetry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
May 20, 2022 -

Martin Chevrolet responded

We love hearing that you had a great experience and that you feel like family! We really appreciate your comments and your generous 5 star rating. Take care! - Martin Chevrolet

May 12, 2022

Good experience. Check in was easy. Porter checked tires for pressure, wear and alignment and reported results as well as battery health. Problem was diagnosed and More

by thayerbulkmail2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
May 20, 2022 -

Martin Chevrolet responded

We really appreciate your feedback! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

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