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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,084 Reviews
Call Service Center (815) 459-4000

1,084 Reviews of Martin Chevrolet - Service Center

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April 04, 2022

My daughters car had yo be towed in. Ralph was able to get us in on a Friday. Bog oil leak. Helped us, and we picked car up saturday. More

by laurajames26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2022 -

Martin Chevrolet responded

Laura, Thank you for trusting us with your daughter's car. We know there are a lot of choices out there so we want to sincerely thank you for choosing us. If anything else comes up, don't hesitate to give us a call or stop by! - Martin Chevrolet

April 01, 2022

Short wait time, facility has work space to utilize while waiting. People are friendly and helpful with questions. More

by msus995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Peschke
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Apr 09, 2022 -

Martin Chevrolet responded

Thank you for your wonderful review! We really appreciate you choosing Martin Chevrolet and look forward to your next visit! - Martin Chevrolet

March 31, 2022

They have always come through, anytime I’ve needed work done. Professional, helpful and CLEAN! They always give the car back cleaner than they got it. More

by jim_guibault
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lakhani
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Storm
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Mar 31, 2022 -

jim_guibault responded

Also like the free car washes and oil changes for life!

March 30, 2022

I enjoyed the wonderful customer service and friendly atmosphere. I would recommend this place to everyone More

by dianekosmicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2022 -

Martin Chevrolet responded

Diane, Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! - Martin Chevrolet

March 24, 2022

Easy to schedule , Friendly staff and support team. If you waiting for your car, the lounge is clean and once again the staff is great!! More

by NB83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Report | Print
Mar 25, 2022 -

NB83 responded

OUTSTANDING SERVICE - MY SERVICE PROVIDER AARON WAS AMAZING

March 24, 2022

Although I do miss the availability of loaner cars during extended service, I remain loyal to the Martin service department based on the friendly staff and straightforward explanations and advice when dealin More

by acg711
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Report | Print
Apr 01, 2022 -

Martin Chevrolet responded

Thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

March 22, 2022

Clean, and fast. Easy to make an appointment. Oil and oil filter change was under warranty. More

by Howe608
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2022 -

Martin Chevrolet responded

Thanks for letting us know how we did. If we can be of further assistance, please give us a call or stop by! - Martin Chevrolet

March 22, 2022

Service is always good but for some reason when I came to pick up my Tahoe yesterday nobody knew where it was. More

by ljnovak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Report | Print
Mar 22, 2022 -

Martin Chevrolet responded

Thank you for the great rating and for your patience with us yesterday. We really appreciate you choosing Martin Chevy! Take care and see you next time! - Martin Chevrolet

March 17, 2022

Ralph was excellent person he was very friendly I will always bring my car there the shop was so clean and the customers service was excellent More

by Knottjohn111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph
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Mar 17, 2022 -

Knottjohn111 responded

Top notch

March 16, 2022

I went in with no Oil Leaks and & I am still leaking oil after returning 3 times More

by TomT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Duane Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2022 -

TomT responded

I will contact Dwayne Hill Friday to get this problem resolved.

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