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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,084 Reviews
Call Service Center (815) 459-4000

1,084 Reviews of Martin Chevrolet - Service Center

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March 11, 2022

Waiting time for your car is unbelievable long. mechs always find something else is wrong when you are helping the elderly. when you give a price on a part it should not vary. Put it in writing and More

by Trucker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
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Mar 23, 2022 -

Martin Chevrolet responded

Thank you for your review. We would like to speak with you further about your experience and interaction with our service team so we can better understand what happened. When you have a few minutes to talk, could you give our Service Manager, Duane Hill, a call at 815-459-4000. We look forward to hearing back from you soon. - Martin Chevrolet

March 09, 2022

Never been dissatisfied with service, treatment and my car is always ready when promised. Been a happy customer since 2011. More

by englishfamilyof4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2022 -

Martin Chevrolet responded

Your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon! - Martin Chevrolet

March 07, 2022

Listened to my concerns and delivered service excellence. Thank you Martin Chevy for setting the bar. More

by tengbr29371
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The porter five stars, Brad Nichols
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Mar 10, 2022 -

Martin Chevrolet responded

We couldn’t be happier that our service team provided you with a great service experience. Thank you for the review and please come back to visit anytime! - Martin Chevrolet

March 04, 2022

Best dealer ship I have every been to. Ralph from service dept. is the best! More

by Maggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2022 -

Martin Chevrolet responded

Maggie, Thank you for choosing Martin Chevrolet as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit. Take care! - Martin Chevrolet

March 03, 2022

Ralph is amazing and keeps us informed every step of the way. Appreciate his professionalism and attentiveness. More

by Mb21goose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2022 -

Mb21goose responded

Service department always takes care of things. Confident that I’ll be back for service in the future - even if just scheduled maintenance.

Mar 10, 2022 -

Martin Chevrolet responded

Your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon! - Martin Chevrolet

March 01, 2022

Nice and pleasant staff. Informed me on what work was going to do be performed on the vehicle. The work was completed in a timely fashion. More

by Steve.nawrocki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Nawrocki
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Mar 10, 2022 -

Martin Chevrolet responded

Steve, It is great to hear everything was done to your satisfaction! Thank you again for taking the time to let us know how we did. We hope you have a great day! - Martin Chevrolet

March 01, 2022

Aaron went above and beyond in rescheduling my appointment. He arranged for my car to picked up at my residence so that I could continue on with my without interruption. Thank you Aaron! Fantastic More

by Julia
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
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Mar 10, 2022 -

Martin Chevrolet responded

Julia, Thank you for taking the time to write about your experience. It is wonderful to hear that Aaron was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. - Martin Chevrolet

February 28, 2022

They took great care of my son’s car while he was overseas in the military. Thank you! More

by NW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul, Blake Hill
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Feb 28, 2022 -

Martin Chevrolet responded

Hi there, thank you for taking the time to leave a review for us at Martin Chevrolet. We're happy to help you and your son out. Please thank him for his service for us! - Martin Chevrolet

February 28, 2022

Everyone is very nice. They complete the work in your vehicle when they say they will. More

by REGINAPROPST
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Report | Print
Feb 28, 2022 -

Martin Chevrolet responded

Thank you so much for the positive review! We sincerely value your business and look forward to your next visit! - Martin Chevrolet

February 27, 2022

I’ve had a number of experiences with the service center at Martin and they’ve always been very positive. They let me know what services my car may need done down the way but are never pushy. It is also a More

by DMalone
Recommend Dealer
Yes
Employees Worked With
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Hill
Report | Print
Feb 28, 2022 -

Martin Chevrolet responded

Thank you for taking the time to write about your experience. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. Please don't hesitate to reach out to us if there's anything more we can do! - Martin Chevrolet

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