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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,022 Reviews
Call Service Center (815) 459-4000

1,022 Reviews of Martin Chevrolet - Service Center

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January 27, 2022

Service was fine. No issues or concerns to report. Will be back for next oil change. More

by JAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
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Jan 28, 2022 -

Martin Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again soon! - Martin Chevrolet

January 27, 2022

Easy to schedule appointments. Work was done well. Amount of Time of appointment was as promised. More

by Appledeg1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember
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Jan 27, 2022 -

Appledeg1 responded

No comment

Jan 28, 2022 -

Martin Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Martin Chevrolet

January 27, 2022

Great service got my oil change and and tire rotation done within an hour! Big waiting area. More

by simmons_arian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Report | Print
Jan 28, 2022 -

Martin Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. - Martin Chevrolet

January 26, 2022

When I was at Martin Chevrolet it was a professional Job, Always courteous and nice, I say with high recommendations. I personally bought 2 cars from them brand spanking new, Looking forward for my More

by fmmcgehee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2022 -

Martin Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your most recent positive experience with us. Have a great day! - Martin Chevrolet

January 26, 2022

Was giving a timeline for a part and it’s been two weeks and I haven’t heard anything. Not the only problem I’ve had there before. More

by jonny_fabian14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2022 -

Martin Chevrolet responded

Jonny, Thank you for bringing this issue to our attention and for being so understanding about our miscommunication. We are glad we were able to get your vehicle fixed up and back on the road and hope to be of assistance to you in the future. - Martin Chevrolet

January 26, 2022

Great quality service team. Paul is a great technician. Great dealership. Will be back for maintenance More

by tonylom93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul camaro /corvette technician , Aaron Grassel, Brad Nichols
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Jan 26, 2022 -

Martin Chevrolet responded

Tony, Thank you for taking the time to share your comments and feelings about Paul Baumgartner. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Take care! - Martin Chevrolet

January 26, 2022

Thursday service is on time and professional and friendly fast sure I back to my next service More

by fnorberto58
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2022 -

Martin Chevrolet responded

Thank you for choosing Martin Chevrolet as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care! - Martin Chevrolet

January 26, 2022

Normally have zero issues here. And this might be petty but my wife took our car in for an oil change a gave them a coupon for $5 off and the service guy even cut the coupon out but NO COUPON WAS CREDITED. More

by Camaro
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Nichols
Report | Print
Feb 09, 2022 -

Martin Chevrolet responded

Thank you for taking the time to write your review, we are truly sorry we missed applying the coupon for you. If you could give us a call we would like to arrange for a reimbursement for you. Please reach out to Duane Hill at 815-459-4000. - Martin Chevrolet

January 25, 2022

EXTREMELY professional, knowledgeable staff, reasonable prices. They always call you back immediately when you leave a message More

by Sbluckie7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Report | Print
Jan 26, 2022 -

Martin Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon! - Martin Chevrolet

January 25, 2022

Nice everyone. Service team, cashier office and sales. Fast service. Like the sitting area. Clean environment too More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Report | Print
Jan 26, 2022 -

Martin Chevrolet responded

Julie, We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Martin Chevrolet

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