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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,051 Reviews

1,051 Reviews of Martin Chevrolet - Service Center

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February 04, 2022

Arrangements were easy to make, my car taken on time, work done successfully by helpful personnel! More

by christiansen.fred
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Martin Chevrolet responded

Fred, Thank you for taking the time to share your comments about your recent service experience. It is always a pleasure helping you out! Take care and drive safe! - Martin Chevrolet

February 04, 2022

As I have said before, Martin Chevrolet continues to provide a proactive approach to service I know they look after my interest More

by davemiller0
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Martin Chevrolet responded

Dave, We would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with the service team and hope to see you next time! - Martin Chevrolet

February 04, 2022

Love all the staff members & how they greet me because they rember me. Shout out to the service center always taking care of me & my car ❣ Thank you More

by vphillips360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
4.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Feb 07, 2022 -

Martin Chevrolet responded

We would like to thank you for this fantastic review. Our team of professionals is dedicated to providing you and everyone else who visits Martin Chevy with only the best there is to offer. Take care and drive safe! - Martin Chevrolet

February 03, 2022

Very courteous and professional. Always friendly and helpful. Being able to make an appointment definitely helps speed the process. More

by rcubswin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Martin Chevrolet responded

We're happy you found our staff to be courteous and professional during your experience here at Martin Chevrolet. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

February 03, 2022

Courteous l asked about battery recharging ,how fast after starting ,end of trip with lights staying on when you exit the car.very informative. More

by shirleycassens
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Martin Chevrolet responded

Shirley, We're glad to hear you found our staff was so knowledgeable and helpful! Feel free to reach out to us if you need anything. Have a wonderful day. - Martin Chevrolet

February 01, 2022

No surprise. Told time and what will be done. Very straight forward. Waiting room with paper and coffee very welcoming. More

by dalester5200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Martin Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. - Martin Chevrolet

February 01, 2022

I liked the the shuttle service that was provided but I do wish the car wash was functioning More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Feb 07, 2022 -

Martin Chevrolet responded

Mark, Thank you for the 5 star review. We are so sorry the wash was down during your visit. Please stop by anytime the weather is nice and we will get your vehicle in for a wash! Thanks again. - Martin Chevrolet

February 01, 2022

The service team are so nice and was very helpful. The wait to get my oil change done was also not that bad. The lobby where we waited was stocked up with water, tea, coffee and even hot chocolate. It was More

by marilou143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Martin Chevrolet responded

Marilou, Our staff is committed to providing each of our clients with the best automotive experience! Thank you for taking the time to let us know how we did. We hope you have a great day! - Martin Chevrolet

January 31, 2022

Took forever for just an oil change had to reach out about it being done couldn’t find my car when I came in More

by Courtneyrenwick84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
OC Cardoso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Martin Chevrolet responded

Courtney, We are so sorry for the negative experience you had with our service department recently. It was our mistake that we didn't call you as soon as your vehicle was finished and we apologize for the disruption this caused to your day. Please let us know if there is anything further we can do to help you out for next time. - Martin Chevrolet

January 31, 2022

Great service, clean and friendly, only advise would be to confirm contact phone number for customer who is actually at dealer for the service not the one on the file to let them know vehicle is done More

by jeffblock300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Martin Chevrolet responded

Jeff, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs and thank you for the suggestion! - Martin Chevrolet

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