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Marty's GMC - Service Center

Kingston, MA

4.6
972 Reviews

972 Reviews of Marty's GMC - Service Center

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July 28, 2022

Not very good customer service. Took forever for someone to look at my dump truck while I was out of work at least call me to tell me what was wrong with it, had to call corporate More

by Cms6productions
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
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Jul 28, 2022 -

Marty's GMC responded

We are sorry that you were dissatisfied with the service that you received from Marty's. WE regretted having to provide you with bad new regarding your vehicle but that happens to be the case here. Although you had your vehicle dropped off to us 2 weeks early, your vehicle went into the shop as scheduled by you at the designated time. for diagnostic evaluation. Because the failure in your truck was not caused by a manufacturers defect but rather by the installation of a dump body it was not covered by warranty. Further, because you did not buy the vehicle from us and we were not involved in the adding of the body there was no way for us to attempt to get assistance from the body company. We do hope that you have success in doing so.

Jul 29, 2022 -

Cms6productions responded

I get it with the warranty and all that I understand .. I originally thought Martys was affiliated with Ballard. I soon learned that that's not the case so my bad. I'm not angry about that.. the part that I didn't like was the fact that I was told numerous occasions when I called that someone would call me right back.. It took About 3 days just to confirm that zuzu even got my truck! I'm sitting at home worried Because I either get a voicemail or someone saying they'll call me back. Then finally I get an answer but have to talk to Peter and make a stink that no one is calling me back.. And then I called again after I already talked to Matt the mechanic.. And once again no one called me back and that's when I called corporateI had to call them to get someone to call me back. I get it you're short staffed, I'm short staffed.. but That doesn't mean I just say the xxxx with it and change and not care. I write reviews all the time and my reviews are pretty awesome I do not like giving a bad review it is not in my nature.. But this has not been a very good experience!!!

July 23, 2022

They kept me updated. They got the work done fast and I was very happy price. Service department was friendly More

by chrisfreel2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian DeAcetis
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July 22, 2022

Best service around. Knowledgeable, courteous, fixed my car right the first time in one day More

by howiefrisch9349
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sid Dailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Backman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Coan
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July 20, 2022

Been leasing w Marty’s over 10 years! They are amazing! John Backman the best! All are always patient and kind and professional! Very Satisfied! More

by COBBNAN8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Backman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 19, 2022

Very professional the place is spotless,great snacks and water,while you wait and the people are very friendly, More

by Bucklee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Kelleher
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July 15, 2022

It took to long for service and there were greasy finger prints on the inside console and dashboard. More

by ddolabany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
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Jul 15, 2022 -

ddolabany responded

I wouldn’t recommend this dealership.

July 15, 2022

Great service. Very straight forward I highly recommend them. Never been treated better They did what needed to be done and in a timely fashion Thanks Marty’s More

by Murph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service And Parts Team
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July 15, 2022

Mike the service advisor was great. Went over everything that had to be attended to. The vehicle was ready in the promised time window. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Service advisor
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July 11, 2022

Always reliable… prompt, friendly, professional customer service. Solution driven & respectful of customer’s time… they treat you like family! More

by Griffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike & the service manager
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July 10, 2022

Excellent service aways ahead of me with preventive maintenance just need to book way in advance More

by sdemello76@icloud.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
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