Maserati of Santa Monica

Ken made the experience of having to bring my car in for service a pleasurable one. service a pleasurable one. More

best service ever. my advisor was so friendly, cared for my needs and made it fast and easy. def coming back! thank you for your great service my needs and made it fast and easy. def coming back! thank you for your great service More

A pleasant visit. Scheduling appointment was easy and staff from salespeople to service department are top notch professionals. Was in and out within a reasonable time frame. staff from salespeople to service department are top notch professionals. Was in and out within a reasonable time frame. More

I’ve been here often lately. But the service is always great. I appreciate the thoroughness in solving the problem (this last one was a rare one). Also, I very much appreciate the same day availability. great. I appreciate the thoroughness in solving the problem (this last one was a rare one). Also, I very much appreciate the same day availability. More

Ken was absolutely amazing! I was treated with so much kindness and respect. I am very grateful for the your entire team. Highly recommend this location. kindness and respect. I am very grateful for the your entire team. Highly recommend this location. More

The service was above and beyond any service I have had from any service department of the finest cars. I was told exactly what needed to be done for the car to be almost as good as new before warenty exp from any service department of the finest cars. I was told exactly what needed to be done for the car to be almost as good as new before warenty expired at the termination of three years. The work was done and the car looked as good as new. My service advisor was very helpful and remained in touch through completion. Thanks to him I am very satisfied and now searching for new car Maserati will be at the top of my list. More

The service department is excellent. Easy to schedule an appointment; excellent service advisers; and the work is done right. My Stelvio always runs well when it is returned to me. appointment; excellent service advisers; and the work is done right. My Stelvio always runs well when it is returned to me. More

On November 30, 2019, I purchased my Certified used 2016 Quattroporte S from Maserati of Santa Monica (Maserati). As an avid and loyal German car fan, I wanted to try an Italian exotic car and sold my Audi Quattroporte S from Maserati of Santa Monica (Maserati). As an avid and loyal German car fan, I wanted to try an Italian exotic car and sold my Audi S4 to purchase the Maserati QP. I really loved the car and enjoyed the service I had received from Maserati up until January 2021. I had dropped off the car on January 18th as you’ll see on the included invoice picture. On January 21st, I texted my service advisor, Pedro Leal, to find out when my car was to be ready for pickup and he called me back immediately after to notify me that in the morning it was discovered that my car was stolen overnight likely from inside the service area. My car was recovered by the LA County Sherriff’s department in Cerritos. I also found out that it was involved in high-speed chase with the CHP. I was able to go to the impound on February 1st to have it towed to Maserati of Santa Monica for an assessment of damages. I have attached pictures of my damaged recovered car. The assailant got a way and the only reason why the car was recovered because the suspension was severely damaged. When I spoke to the service manager, Jose “Joe” Gutierrez, on February 8th on the phone, I had to review the police report. Joe and I discussed the estimated damages and how I needed to reach out to my insurance State Farm to begin the process. Joe even mentioned that they had a clause in their Terms and Conditions that waived any coverage for theft, fire, or vandalism in their invoice contract. It was their attempt of trying to push the liability in my opinion in a predatory manner that negatively impacts consumers, who had no cause or role in the incident. Since the car was driven off, I knew keys were likely in the car. Joe did say that the keys were left in the car, but he also said that it was locked behind a steel gate and bollards, so it was common to leave keys in the car. The police report confirmed that my car was left unlocked in the service area. The dealership was negligent in leaving my car completely unlocked and the car was in their possession for services. On February 16th, I reached out to Maserati to schedule a meeting to resolve this situation. I met with Eric Martin, General Sales Manager at Maserati on February 18th. Eric apologized for the lack of communication from the dealership and assured me that the dealership will “make me whole;” Eric mentioned that he had a vehicle in mind that would be comparable to 2016 QP stolen vehicle. On February 26th, I went to see the comparable vehicle, which was a 2018 Quattroporte S with approximately 5,200 miles on it. Unfortunately, “keeping me whole” was a different meaning for Eric and his Sales team. All he wanted to do is offer a low number for my car that was stolen because of their negligence, have me repair the car using my own insurance, and then sell his newer QP for a slight discount. I felt that his effort was not in good faith, and he only was concerned about preserving the finances of the dealership and its ownership. The insurance company representing the dealer, Interstate Fire and Casualty, which is a Broadspire Company, wrongfully denied any liability on their client’s behalf. The dealership and the insurance company pushed this liability to my insurer, State Farm. I opened a claim with State Farm as I’ve had no choice and the car was repaired at Russell Westbrook Maserati, who did a great job repairing my car. I would highly suggest if you wanted to purchase or service a Maserati, you do not go to Maserati of Santa Monica. The ownership there does not value the consumer and they failed in protecting customer’s property. Also, the ownership showed their true motivations when they refused to reasonably work with me to resolve the matter they caused up until the time I made it a Legal matter. Beware of them and go to another dealer. More

Misleading Unprofessional DupeBrought my car in on a Misleading Unprofessional Dupe Brought my car in on a Friday and didn’t get it back till Tuesday and the price quoted was not met Misleading Unprofessional Dupe Brought my car in on a Friday and didn’t get it back till Tuesday and the price quoted was not met More

Quick, and fixed everything I needed. Even have my car a cleaned! Very friendly and even sent a follow up the next day. Will come back! cleaned! Very friendly and even sent a follow up the next day. Will come back! More