Master Buick GMC

No Follow Through We bought a 2018 GMC Acadia that was a demonstrator with 6200 miles. The hood of the car had some minor scratches that were to be touched-up/fixed. We bought a 2018 GMC Acadia that was a demonstrator with 6200 miles. The hood of the car had some minor scratches that were to be touched-up/fixed. The dealer tried to buff out the scratches, but they are visible. When this was pointed out the our salesman, we were told that he would coordinate with a body shop to complete the touch-up. As of this writing (a week later) we have not heard from our salesman although I sent two e-mails to his work address and one to the dealer with no response. Our deal was good and we are quite happy the Acadia. But the follow through was disappointing. More

Great communication and service Needed warranty work while visiting from out of town. They arranged for a loaner vehicle and took care of all the work 1 day quicker than expected. Da Needed warranty work while visiting from out of town. They arranged for a loaner vehicle and took care of all the work 1 day quicker than expected. David did a great job with communication and Phillip personally made sure we were satisfied with our service. Would highly recommend. More

Great service, could use some help with scheduling Always happy to bring my GMC Acadia to be serviced. They do a great job making sure I’m aware of everything that is going on and if there are any comp Always happy to bring my GMC Acadia to be serviced. They do a great job making sure I’m aware of everything that is going on and if there are any complications. My only gripe ever is that they always seem overbooked. Even when I have made an appointment, somehow I end up falling behind in the queue. Other than that, absolutely would recommend. More

Good communication Service writer very informative regarding resolution to the problem. Offered contact info - card with name and number. if future problems arise or if Service writer very informative regarding resolution to the problem. Offered contact info - card with name and number. if future problems arise or if the existing problem returned. More

Great Experience, I'll definitely return I went in to price a car and wind up walking away with a better deal than I could have hoped for. The sales staff was extremely helpful and they reall I went in to price a car and wind up walking away with a better deal than I could have hoped for. The sales staff was extremely helpful and they really went out of their way to show me they wanted my business. Also, it was the quickest car purchase I've ever had, I will definitely take my kids there and I'll be shopping there in the future. It was a great experience from beginning to end. More

Great experience The dealership had a vast number of vehicles to choose from and various price ranges. Eddie Overby and Wade Howard are top notch salesman. They are e The dealership had a vast number of vehicles to choose from and various price ranges. Eddie Overby and Wade Howard are top notch salesman. They are extremely friendly and courteous. They also are very concerned about the customers wants and needs. I would definitely recommend them to anyone looking to purchase a vehicle. More

Oil change Very friendly staff and great service. Car was ready when promised. Everyone was very professional. All my questions and concerns were answered. Wait Very friendly staff and great service. Car was ready when promised. Everyone was very professional. All my questions and concerns were answered. Waiting room very clean. More

My first appointment was on time and speedy. I also like that there was no charge. David Truitt was very kind and explained what my visit would entail. I was pleasantly s was on time and speedy. I also like that there was no charge. David Truitt was very kind and explained what my visit would entail. I was pleasantly surprised that the check-up didn't take long at all. More

Thanks Nicole! Nicole did such a great job helping us find a perfect ride for our growing family. Everything was quick, easy, and simple. They went out of their way Nicole did such a great job helping us find a perfect ride for our growing family. Everything was quick, easy, and simple. They went out of their way to make sure we had time to decide on this big decision and made arrangements to make sure we were comfortable with our purchase. I don’t remember the name of the finance employee we worked with but he was great as well, and very patient! More

100000 Mile Checkup Great service department. Based on other auto service center, the overall cost are price. Good transportation to/from service center. Everything discu Great service department. Based on other auto service center, the overall cost are price. Good transportation to/from service center. Everything discussed with service representative was done correctly. More