Phillip Towns

My experience with Masters GMC Buick service department was not positive experience. I made an appointment for 4-21-2025 just but my 2024 GMC truck however had other ideas I went out to start my truck and was not positive experience. I made an appointment for 4-21-2025 just but my 2024 GMC truck however had other ideas I went out to start my truck and the dashboard and radio went crazy. The truck would not start it was dead. Had it towed to Masters I was given Bo as my service advisor. Came in with a very dismissive attitude gave me an envelope told me to fill it out instead of just pulling up the workorder that had already been made up. This did not sit well with me but maybe this is how they do things. Then they call me and told me that my truck was ready. I ask what all they do? she told me and when I asked about the battery, she could not tell me. I asked to have the service manager to give me a call. The I got a call from Bo, he gave me a run down I once again asked about the battery he told me that all he got was envelope with my information. I had to remind him that I stood Infront of him so did the tow truck driver and I explained I had an appointment for Tuesday but that the truck died this morning. The tow truck drive also told him the truck had died but finally got it to start. If Mr. Bo would not have been so dismissive in his attitude and took the time to pull up the work order and updated maybe they wouldn’t have missed anything. So, I reached out to Service Operations Director (Phillip Towns) now I understand the dismissive attitude, basically what I took away from Mr. Towns if you don’t but your truck from Masters then you only get second class service. He told me to take my truck to the dealer I bought it from. What because it is the same distance. Well, its not Masters is three miles from me and Gerold Jones GMC is 24 miles. So, from now on I will drive the twenty-four miles then be treated as a second-class person. And I encourage all my military family here in the Augusta area take that drive to Gerold Jones for service and to buy they will treat you with respect and as if you have always been a customer. More

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Prompt service Purchased a truck within 30 mins. From Sue O Went well thank you From Sue O Went well thank you More

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Master GMC ,Buick is the best dealership around for sales and service.. Courteous staff, and efficient. Makes buying a vehicle a pleasure. sales and service.. Courteous staff, and efficient. Makes buying a vehicle a pleasure. More

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I scheduled my vehicle for service and new tires. Was provided a shuttle back to work. Mr. Carl Reed called to indicate service was complete. They applied a discount coupon and assisted me in applyin Was provided a shuttle back to work. Mr. Carl Reed called to indicate service was complete. They applied a discount coupon and assisted me in applying my GMC points to the invoice. In short, they looked to assist me in every way possible. I will continue to have my vehicle serviced at Master Buick GMC. Thank you! More

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Master Buick GMC is a very professional dealership. Their service department is the best I have visited. It is always a pleasure doing business with them. Their service department is the best I have visited. It is always a pleasure doing business with them. More

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Michael Kraman and the service department did a great job. Our second trip to your service department and am very impressed with it. job. Our second trip to your service department and am very impressed with it. More

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My family and I have purchased 3 vehicles from Master in the last 2 years. Friendly, courteous service is what keeps bring us back. Unfortunately, we had problems with my truck but they were more than willi the last 2 years. Friendly, courteous service is what keeps bring us back. Unfortunately, we had problems with my truck but they were more than willing to do whatever it took to fix a very difficult problem. I will buy from them again. More

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The entire staff in the service department makes sure you are attended to as soon as you pull up. I don't mind taking my truck in for service! are attended to as soon as you pull up. I don't mind taking my truck in for service! More

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Exceptional Customer Service Let me say this, Eddie Overby and Gene Baxley was extremely nice and knowledgeable. They went out of there way to find me the perfect truck. I have be Let me say this, Eddie Overby and Gene Baxley was extremely nice and knowledgeable. They went out of there way to find me the perfect truck. I have been coming by for 4 years wanting to upgrade. They never tired of me coming by to look. Those 2 make a great team. They explained everything in detail, so there wasn’t any hidden charges or surprises at the end. Also, Keith Stone was very knowledgeable and with his experience and expertise. For the 1st time ever on a new car, I bought extra warranty and oil change stuff, thank to Keith. Also, I would like to say thanks to these 3 guys and Frank Ward for his patience in letting me look and test drive the different model. Will you have an All Star Team here, I am constantly telling my friends to visit theses guys. I will be back, thanks to these 4 guys! I like the service department that’s another reason I bought from Masters, Phillip caters to his customers. More

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Courteous, as usual. Service was done in a very timely manor, transportation to and from home was very helpful. The 20 years I have been doing business there are above o Service was done in a very timely manor, transportation to and from home was very helpful. The 20 years I have been doing business there are above others. More

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