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Matt Slap Subaru

4.9

323 Lifetime Reviews

255 E Cleveland Ave, Newark, Delaware 19711
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Top Reviewed Employees

Mark Fox at Matt Slap Subaru

Mark Fox

Sales Consultant
5.0
Laura Hart-Siano at Matt Slap Subaru

Laura Hart-Siano

Sales Consultant
5.0
Glenn Russell at Matt Slap Subaru

Glenn Russell

Senior Sales Consultant
5.0
Greg Winter at Matt Slap Subaru

Greg Winter

New Car Sales Manager
5.0

Latest Reviews

November 16, 2019

"Buy your next car from Laura Hart-Siano"

- ET

Laura Hart-Siano made buying a car the best car buying experience I’ve ever had. I bought an Outback from Matt Slap years ago and the experience was so negative that I bought my next Subaru from a different dealer. I’d planned on going back to that other dealer and only went to Matt Slap to comparison shop. Laura was very pleasant, professional but not pushy, and was friendly without a fake off-putting friendliness that I’ve encountered with other salespeople. I felt so comfortable with her that I put aside my reservation about Matt Slap and bought my Impreza from her. While I’m still getting used to my new car, I will definitely contact Laura when I’m ready for my next one. The only reason I am not recommending the service center is that I have not yet used it.

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Employees Worked With

November 12, 2019

"New vehicle purchase "

- kjc

Costco referral. We handled all negotiations, online and by phone. Test drove brands at other sites to decided the make, model and trim. Then worked with Mario at Matt Slap. Mario knew the product, advised on meeting our needs without being pushy at all. Found vehicles meeting our suggestions, called us regarding each and reviewed and gave quotes. We also received quotes from three other dealers. Matt Slap came out best, with shortest delivery time on the trim and accessories we desired. At the dealer our offer and terms were exactly as we discussed online. It was a pleasure working with Mario, he set up our Star-link accounts and everything. The day of pickup and payment was fairly typical, it does take awhile to get all paperwork and payment and vehicle walk-thru completed. But facilities were clean and comfortable. Although add-ons were briefly explained, there was no pressure to purchase. Our new car was ready, cleaned and detailed with a full tank of gas. Very satisfied with the deal, Matt Slap dealer, our sales rep Mario and staff, and enjoy our new car.

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Employees Worked With

Mario Yarborough

November 12, 2019

"Cosistenly Outstanding Customer Service"

- Jodie

I took my 2016 Subaru Outback in on a Friday for a dead battery issue and what appeared to be corrosion forming under the exterior paint. The lot attendant met me and promptly pulled my car in to the servicing queue. Alex at the service desk took all the information on the issues I was having with the car. The new battery that I just replaced was going dead over night for no apparent reason. There were some bumps beneath the paint on the rear passenger door that I thought might be corrosion. They had to keep the car over the weekend to run a multitude of tests on the electrical system but the dead battery issue did not recur. Alex kept me informed of all that was being done to investigate the issue although the problem wasn't apparent but they did install a software update for the charging system. They removed the door panel and found that the bumps were result of a poorly executed dent removal. These guys did a lot of investigative and diagnostic work and although there was no clear determination of what caused the battery drain overnight, the problem hasn't recurred since the service visit. The professionalism, fairness, and caring of the personnel at the Matt Slap dealership is quite outstanding and it's the only Subaru dealership that I would use to service my vehicle!

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Employees Worked With

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Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Automated Car Wash
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free Loaner Cars
  • Free WiFi
  • Pet Friendly
  • Shuttle Service
  • Television
  • Valet Parking
  • Vending Machines