Matthews Hyundai of Schenectady

The sales associate was very helpfulI feel very The sales associate was very helpful I feel very comfortable with my new car Although it took a long time Everything else was fine. Jeremiah was The sales associate was very helpful I feel very comfortable with my new car Although it took a long time Everything else was fine. Jeremiah was very helpful throughout the whole process More

Took me 4 hrs to purchase a car that I did not test drive or"haggle" with the price for more than 10 minutes. At one point I sat in the lounge area for 90 minutes with no one talking to me at all. Not once d or"haggle" with the price for more than 10 minutes. At one point I sat in the lounge area for 90 minutes with no one talking to me at all. Not once did anyone follow up with me or even offer me a drink from the machine.There was only one other customer in the dealer but all the salesman were laughing and blaring are you down with OPP over the sound system. When I dated to ask why it was taking do long I was told it's not like by a gallon of milk at the store and I was also told sometimes people are here for 8 hours. Not a great experience for someone who is making a large purchase of their hard earned money. Josh was friendly but the acted like I was putting him out once he had the sale. I don't recall who did the finance I just wanted to get out of there. The person who did the finance tried to soften the wait by saying sometimes people are here for 8 hours which to me would be cause never to come back. I guess you could say my wait was HUGE!! More

Nick Fear is a very thoughtful and efficient service advisor! However I was quite disappointed that Fucillo was not willing to provide me with a loaner vehicle. Especially since this was my second visi advisor! However I was quite disappointed that Fucillo was not willing to provide me with a loaner vehicle. Especially since this was my second visit to a dealership for warranty issues related to my vehicle. I was without a vehicle for three days! Enterprise Rental is next door to Fucillo and I think a rental should have been available to me since this was an urgent and unscheduled service. More

Thank you for the excellent service. The staff was friendly, polite, and thorough. The video walk through was very helpful, and the waiting area was very clean. friendly, polite, and thorough. The video walk through was very helpful, and the waiting area was very clean. More

Purchased a new car from Fuccillo. They gave a fair trade-in for my old car. The financing process went very smoothly. I couldn’t have asked for a better experience. Excellent customer service through trade-in for my old car. The financing process went very smoothly. I couldn’t have asked for a better experience. Excellent customer service through the whole process. Thanks so much to Carl!! This was not my first car buying experience, but hands down the most seamless one that I’ve ever had. More

Jeremiah and Nick were both big helps during the process. They were an amazing team; I was able to get approved and out of there quickly. They were an amazing team; I was able to get approved and out of there quickly. More

Jeremiah Hunter gets a high 5 in every category. He was very polite and professional, it was very apparent that he takes pride in his job. Highly recommend this dealership. very polite and professional, it was very apparent that he takes pride in his job. Highly recommend this dealership. More

I took delivery of my 2021 Tucson on 4/20,It was missing the 2nd key which had to be ordered,when it arrived I got an email to set an appointment to have the key coded when I arrived (early) I was greeted b the 2nd key which had to be ordered,when it arrived I got an email to set an appointment to have the key coded when I arrived (early) I was greeted by Nick Fear and was treated like an old friend.An hour was alloted for this service but to my surprise the service was completed in about a half hour,having been in auto service for many years I was totally impressed. More

Mike, Nick and Tim gave us outstanding service. They went out of their way to get us the vehicle we wanted at an affordable rate. Even delivered it to us! I’ll be back when my lease from another dealership i out of their way to get us the vehicle we wanted at an affordable rate. Even delivered it to us! I’ll be back when my lease from another dealership is up! More