Matthews Hyundai of Schenectady

Thought we had a low tire, instead it was another issue which was taken care of .Dejon kept us up to date on the work & cost. Worth the long wait as we didn't have an appt. Am grateful they were able to ta which was taken care of .Dejon kept us up to date on the work & cost. Worth the long wait as we didn't have an appt. Am grateful they were able to take care of us while we waited. As repeat customers we were comfortable pulling into Matthews as we knew we'd never make it home. Dejon gets a gold star:) More

Howard started off fine when he checked in with me when my car was first dropped off. Then he called back when the technician diagnosed my car. As a woman who doesn’t know cars- this is why we have to talk my car was first dropped off. Then he called back when the technician diagnosed my car. As a woman who doesn’t know cars- this is why we have to talk to our dads, brothers and significant others about what “work” our car needs done first. All I wanted was an oil change and whatever could be done under my 60k warranty. I needed a bunch of things done according to Howard. Specifically my blower in car for my AC and heat was making a loud noise at full speed. It would have cost $180 for the technician to open it up, look at it, and take out what he thought was a bag stuck up in there. Come on. So I called my husband just to double check on things before they moved forward and my husband couldn’t understand the charge for removing a bag, that probably wasn’t a bag stuck up in there- seeing as how a bag would have to go through 2 filters to get up in there. So my husband called and things got testy with him and Howard. Bc it’s like you car dealerships like to take advantage of women that don’t know car things. Again, this is why we call our significant others and brothers first. Howard called me back and it felt very belittling- basically calling my husband stupid and that I should have them do the bag and the things they were recommending. Before Howard had called me back- I checked with our wonderful mechanic down the road- the breaks that Matthews quoted me for almost $700, brand new from my mechanic was $450. Break fluid flush for $180? My mechanic said that’s not even needed and he’s only done 3 in his 30 year career. Just a gimmick that dealers like to tack on. For everything that was needed at the dealer it would be close to $1400, at my mechanic- $600. So I told Howard all I wanted was the oil change and then whatever is covered under the 60k warranty, which he was heated over and told me my husband got heated with him. First off all, don’t talk back to me. Second- customer service 101. If I’m telling you what I want, don’t argue and call me and my husband basically stupid. 100% would not recommend Howard or Matthew’s 🖕☺️ More

Easy to work with. Very pleasant, very accommodating. They have been for the many years I have used them to get my vehicles. There is no other place a would go for my Very pleasant, very accommodating. They have been for the many years I have used them to get my vehicles. There is no other place a would go for my vehicles. More

Had a very pleasant experience with Matthews Hyundai. John is an excellent sales person and I did not feel pressured or uncomfortable with making my decision. The team understood what I was looking to John is an excellent sales person and I did not feel pressured or uncomfortable with making my decision. The team understood what I was looking to accomplish and got the deal done. More

Excellent customer service. I've never had a problem with services at Matthew Hyundai. I don't know what else to say. They're great to work with. I've never had a problem with services at Matthew Hyundai. I don't know what else to say. They're great to work with. More

I was happy however I purchased a brand new vehicle and having issues already. Hopefully this can get resolved. having issues already. Hopefully this can get resolved. More

I've said it before, Howard Finley has been a great help. Thanks to his service, we even bought another car from this dealership. I recommend them to anyone looking for a new/used car. Thanks to his service, we even bought another car from this dealership. I recommend them to anyone looking for a new/used car. More

Fast service and pleasant employees. I bought my car there and will always come there for service. I bought my car there and will always come there for service. More

Started research online and was connected to Heather. She was responsive, kept communication going via text for 2 weeks but never rushed me. She was keen on working with my schedule, which kept changing. She was responsive, kept communication going via text for 2 weeks but never rushed me. She was keen on working with my schedule, which kept changing. Finally the day came and my wife and I stopped by. We had selected the 2015 Santa Fe Hybrid listed online and just needed a test drive and more info on the car. She had the car ready for test and all info ready. From walking in to test drive to agreeing on a price went very smooth. We couldn't drive off with the car due to my insurance agent not being available to get that taken care of. Heather scheduled a pick up for Monday. An hour of paper work, vehicle walk through, blue-link set up and I was out the door with the new car. Thank you Heather, and the Matthews Team!! More

Test drove, made a deal and got my new car the same day! Efficient & fast! Efficient & fast! More