Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Matthews Nissan of Clay
Liverpool, NY
1,345 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,345 Reviews of Matthews Nissan of Clay
October 12, 2018
Car was clean and as described No surprises and honest description fair negotiations. My purchase was done on Traderev so direct contact with a sales rep wasn’t the case. I’m sure o No surprises and honest description fair negotiations. My purchase was done on Traderev so direct contact with a sales rep wasn’t the case. I’m sure one was assigned to the car but I didn’t speak directly with anyone More
by Regal pros
Verified CustomerEmployees Worked With
Didn’t deal directly
October 12, 2018
Great service Going to Fucillo Nissan to service my vehicle is a pleasure. They treat you like you are very special. When my kids are with me the pay extra attentio Going to Fucillo Nissan to service my vehicle is a pleasure. They treat you like you are very special. When my kids are with me the pay extra attention to them. More
by KB
Employees Worked With
Andrew from service
October 12, 2018
Fantastic service I love this place! People were warm and friendly and very informative. Professional team with great customer service ethic. I recommend them one thous I love this place! People were warm and friendly and very informative. Professional team with great customer service ethic. I recommend them one thousand percent! More
by DENISEDYCE
Employees Worked With
Clayton; the really great lady who drove my car around and gave me my keys (Linda?). Also the guy who works in sales of parts. Sorry I’m terrible with names but I remember faces! Overall, Awesome team!
October 12, 2018
First Service Appointment Brought my new Sentra for rustproofing appt. Everyone was courteous and friendly. The loaner vehicle was beyond my expectations. My vehicle was ready Brought my new Sentra for rustproofing appt. Everyone was courteous and friendly. The loaner vehicle was beyond my expectations. My vehicle was ready before promised. Overall this was a great experience. More
by CDWIX
Employees Worked With
Sam Ryder, William Holleran, Vincent Dierkes, Matt Ryan
October 11, 2018
a great experience from start to finish, my experience was wonderful. i was reminded a few times about the end of my lease, and made aware of current promotions. when i from start to finish, my experience was wonderful. i was reminded a few times about the end of my lease, and made aware of current promotions. when i went in to renew my lease, i worked with peter, who was incredibly knowledgeable, friendly, and he made it a pleasant experience. More
by SAMANTHAFItzgerald
Employees Worked With
Peter Ciambriello
October 10, 2018
Vehicle had to be brought back twice to repair correctly I would not recommend this dealer. This was my first and last time at Fuccillo Nissan. Brought in for a very small transmission cooler leak. Had the v I would not recommend this dealer. This was my first and last time at Fuccillo Nissan. Brought in for a very small transmission cooler leak. Had the vehicle for 7 hours. I return home with it and the leak is worse!!! After spending $440!!! I call, they ask me to bring it back! They have to from late Friday afternoon until Monday afternoon. They assure me it’s not leaking and everything has been properly repaired. I get it home again... no leak. So at this point I thought all was well. Until I look at the work done... the replaced line it no clipped in place and has 2 deep cuts in it!!! Looks like it ready to break at any time!!! So I guess a 3rd time is a charm. Bring it back they work on it from 830 until about 4 pm. All seems well but when I get the car back the stereo is blasting, they put about 15-25 miles on it. Not sure if this was a test drive or a joy ride!!! Never again, I will bring it to another dealer!!!! More
by Bmscrafford
Employees Worked With
Andrew and Clayton in service
October 10, 2018
Excellent experience Mandel’ and Vince were friendly and seemed to really care about all my concerns and My budget they really made it work for me many thanx to them both Mandel’ and Vince were friendly and seemed to really care about all my concerns and My budget they really made it work for me many thanx to them both More
by CVANLEUVAN4010
Employees Worked With
Mandel Robinson, Vincent Dierkes
October 10, 2018
Relaxed and comfortable I did some research about what kind of car I wanted to purchase before I went to the dealership. I told my salesman what I was interested in and he l I did some research about what kind of car I wanted to purchase before I went to the dealership. I told my salesman what I was interested in and he listened to me and didn’t try to up sell me on a vehicle I didn’t want. I found a vehicle I was interested in and ended up financing thru the dealership. No pressure at any point during the sale. More
by Sharon Goodfellow
Employees Worked With
Marc Spatola
October 10, 2018
Oil change Wish the oil change and maintenance was part of the lease so it was free We are both disabled and don't have a lot to spend Wish the oil change and maintenance was part of the lease so it was free We are both disabled and don't have a lot to spend More
by timyablonski
Employees Worked With
Andrew Osborne
October 10, 2018
Experienced staff Well trained staff that know how to get the work done right the first time. Reasonable prices for services. Great waiting area and amenities. Friendly Well trained staff that know how to get the work done right the first time. Reasonable prices for services. Great waiting area and amenities. Friendly staff. More
by twlaramay
Employees Worked With
Andrew, Matt, Chris
