
Matthews Nissan of Clay
Liverpool, NY
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1,345 Reviews of Matthews Nissan of Clay
Very professional I was very happy with the service to my vehicle. They looked over the car with recommendations that I felt were appropriate. Plus the location is two I was very happy with the service to my vehicle. They looked over the car with recommendations that I felt were appropriate. Plus the location is two miles from my house More
Good job Thanks. Sam was really kind and informative. And great w kids!! I would definitely tell ppl to go there and ask for him. And love my car. Thanks. Sam was really kind and informative. And great w kids!! I would definitely tell ppl to go there and ask for him. And love my car. More
Great. Service and freindly customer realations. The service staff was friendly and worked with me on scheduling the service to my car that was needed. They set me ip with a loaner car. The experienc The service staff was friendly and worked with me on scheduling the service to my car that was needed. They set me ip with a loaner car. The experience ws great. More
Easy from start to finish Since the very first email, Nissan made my experience easy, smooth & fast!! Everything was spelled out, no surprises!! Everyone was pleasant to work w Since the very first email, Nissan made my experience easy, smooth & fast!! Everything was spelled out, no surprises!! Everyone was pleasant to work with!! We love our new Sentra, perfect for our little family! More
Great service We appreciated the professional, friendly and courteous treatment shown to us by Zak. Zak answered all our questions and went above and beyond our ex We appreciated the professional, friendly and courteous treatment shown to us by Zak. Zak answered all our questions and went above and beyond our expectations. More
Lengthy ordeal Spent 3 to 4 hours at dealer two nights in a row to get deal done and pick car up. Night of pick-up no paperwork was done including insurance transfer Spent 3 to 4 hours at dealer two nights in a row to get deal done and pick car up. Night of pick-up no paperwork was done including insurance transfer when salesman had all day to do so. When initially coming in we had made an appointment with a salesperson and was told she left for the day when we arrived with no phone call or nothing. Very crude experience at best!!!!!!! More
Great! I was very pleased with the service they provided. Peter was extremely knowledgeable & was able to put us into the car we wanted that day! I was very pleased with the service they provided. Peter was extremely knowledgeable & was able to put us into the car we wanted that day! More
Wonderful buying experience! Very knowledgeable salesperson...friendly staff overall..would highly recommend buying a car here. This is the fourth car I have purchased here and I Very knowledgeable salesperson...friendly staff overall..would highly recommend buying a car here. This is the fourth car I have purchased here and I will be back again! More
Replacement of part under warranty Let me begin by stating that I will never set foot in this dealership again. For starters, when I pulled up to the dealership there were 5 employees l Let me begin by stating that I will never set foot in this dealership again. For starters, when I pulled up to the dealership there were 5 employees lounging around outside the front door, some on their phones, others with their feet up as if they were at a party; not exactly a good first impression (and this isn’t the first time I’ve seen this). Secondly, the cream by the coffee machine was spoiled; also not the first time that’s happened. But the main reason I’m sharing this review is because of Mr. Trombley’s absolutely ridiculous response to a simple request I made to him as I was leaving the dealership. I asked him if he could quickly show me how to access the cabin air filter as I couldn’t get the cover off. He stated that he didn’t know how to do it (fair enough) so I asked if a tech could quickly show me...his sarcastic response: “Of course not, they’re busy” as if I was completely out of line. Stunned and not sure if I really heard him right I asked again only to get a similar response. At that point I exited the premises. This unprofessional response and the overall below par operation of this dealership has made it clear to me that I do not want anything to do with Fuccillo Nissan again. More
Excellent service. Certified service techs. Great customer service. Beautiful showroom.. A very knowledgeable staff. I know I can always count on good service. I will Certified service techs. Great customer service. Beautiful showroom.. A very knowledgeable staff. I know I can always count on good service. I will be happy to recommend this Dealership to my family and friends. More